AMIT KUMAR SHARMA
Junior Manager Customer Quality
KHARAGPUR
Summary
Professional manager equipped with strong leadership and team collaboration skills. Proven ability to drive results and adapt to changing needs. Skilled in project management, conflict resolution, and strategic planning. Known for reliability and fostering positive team environment. Experience ensuring all projects are within budgets, on time and in accordance with business needs. Adept at managing a varied workload. Comfortable working in teams as well as independently Adaptable to changing work situations and environments Highly Motivated, Committed person with Professional attitude Ability to pick up a technical skill abruptly and apply it within a short time frame Participating in regular and weekly project status meeting with team members. Possess good communication skill, attention to details.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Junior Manager Customer Quality
Tata Hitachi Construction Machinery Company Private Limited
04.2025 - Current
- Monitoring customer satisfaction and identifying ways to improve it.
- Responsible for handling overall warranty and commissioning defects and their root cause analysis.
- Discussing with the TSG team for the early resolution of critical field complaints through CCAT, decision within 24hrs.
- Analyzing data to identify opportunities for process and product improvements.
- Conducting proactive and reactive audits to ensure current process stabilization.
- Performing proactive field visits to understand the actual working condition of machines.
- Discussing with service teams for field issues to ensure urgent resolution through UDUR meetings.
- Established foreign supplier recovery process.
ASSISTANT ENGINEER, (CUSTOMER QUALITY ASSURANCE)
TATA HITACHI CONSTRUCTION MACHINERY COMPANY PVT LTD
01.2022 - 03.2025
- Analyzing data to identify opportunities for process & product improvements.
- Proactive field visit to for ensuring & understanding the actual working condition of machine.
- Discussion with service teams for field issues for urgent resolution through UDUR meeting.
- Responsible for handing the overall claims for excavators’ model & also the recovery of claims from overseas suppliers.
- Claim management & recovery from local & foreign suppliers.
JUNIOR ENGINEER (FABRICATION SUPPLIER QUALITY)
TATA HITACHI CONSTRUCTION MACHINERY COMPANY PVT LTD
09.2018 - 01.2022
- Responsible for Conducting and witnessing Welding Procedure Qualification & Welder Performance Qualification Tests for different welds and structural fabrication.
- Monitoring stage wise jobs and preparing documents.
- Adept in supervising all welding activities, stress relieving and organizing Non-Destructive Testing (NDT) in the Welding shop and sub-contractors shops
- Exposure in new part development in structures and suggest for continuous improvement.
- Responsible for Field Failure Analysis using QC tools, Non-destructive and destructive testing.
- Improvement Activities at vendor end (Global Monozukuri Diagnosis, TPM, Cost Reduction (Direct & Variable), Kaizen, Idea generation, Poka Yoke
QUALITY ENGINEER
QUESS CORP LTD (DEPUTED AT INDUS TOWERS LTD)
01.2018 - 08.2018
- To verify the erection of Ground based tower , Roof top towers as per drawing and as per company standard.
- Tracking all types of Data liks Audit Reports, Audit Checklists, RFAI , Monthly Progress Reports.
- Verify all the layout plan and the installation of the Roof top pole , Roof top Monopole & Ground based monopole.
- Ensure the all the materials are as per IS standard.
QUALITY ENGINEER
ANS CONSTRUCTIONS PVT LTD (HMEL REFINERY)
03.2017 - 07.2017
- Coordinate with client, scheduling and resolve engineering design and test issues
- Request NDT(RT, UT, MPT, PT) and follow-up on results.
- Preperation of Data packs for different commodities, different equipments.
- Responsible for project success whether project leader or as part of a project team.
- Ensure all relevant safety objectives and legal requirements are observed for all work completed.
QUALITY ENGINEER
GROUP FIVE INTERNATIONAL
04.2015 - 07.2016
- Project Related Data ,documents & punch out and verify installation are to the desired Specifications out lined by the client.
- Request NDT(RT, UT, MPT, PT) and follow-up on results
- Perform punch-outs and record all activities and compile
- Visual inspection of Fabricated Tanks & Mechanical Equipment’s
- Prepare Daily Progress Report.
- Completed project within stipulated timeline.
Education
B. Tech - Mechanical Engineering
Institution of Engineers India (IEI)
KOLKATA12-2022
Diploma - Mechanical Engineering
Acharya Institute
BANGALORE, KARNATAKA, INDIA08-2014
Skills
Advance Microsoft Excel
Power BI
Data Analysis
7QC Tools
Root Cause analysis (RCA)
Engine & Powertrain
Warranty claim management & recovery
Microsoft word , Excel, PowerPoint
Certification
Six Sigma Black Belt
TUV-SUD, INDIA
2021
Learning & Development
1. Continuous learning in quality tools and manufacturing process. 2. Exploring AI applications in quality and manufacturing.
PERSONAL INFORMATION
Date of Birth : 4th April 1993
Language Known : English and Hindi
Passport NO : M3509016 Valid Till 2024
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Junior Manager Customer Quality
Tata Hitachi Construction Machinery Company Private Limited
04.2025 - Current
ASSISTANT ENGINEER, (CUSTOMER QUALITY ASSURANCE)
TATA HITACHI CONSTRUCTION MACHINERY COMPANY PVT LTD
01.2022 - 03.2025
JUNIOR ENGINEER (FABRICATION SUPPLIER QUALITY)
TATA HITACHI CONSTRUCTION MACHINERY COMPANY PVT LTD
09.2018 - 01.2022
QUALITY ENGINEER
QUESS CORP LTD (DEPUTED AT INDUS TOWERS LTD)
01.2018 - 08.2018
QUALITY ENGINEER
ANS CONSTRUCTIONS PVT LTD (HMEL REFINERY)
03.2017 - 07.2017
QUALITY ENGINEER
GROUP FIVE INTERNATIONAL
04.2015 - 07.2016
B. Tech - Mechanical Engineering
Institution of Engineers India (IEI)
Diploma - Mechanical Engineering
Acharya Institute