Amit Kumar Tiwari
Rewa
Summary
To utilize my skills and potential to contribute to the overall Growth and Vision of the Organization while enhancing self-development. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
TATA OK Manager
Pasco Motors LLP
Faridabad
03.2019 - Current
- Looking after the sale, purchase, and evaluation of used vehicles of TML and the competition of all LOBs.
- Additionally, handling CRM work in TATA is okay.
- Experience in handling customer queries and deal closure, maintaining and providing comprehensive product information to customers.
- Handling customer queries regarding service, and providing a high level of customer service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted performance reviews for team members, Conducted regular meetings with team to discuss progress and identify areas of improvement.
Apprentice
Vindhya Tele links Limited
Rewa
02.2018 - 02.2019
- One Year Apprenticeship at Vindhya Telelinks Limited in the Electrical Department.
- Helped in setting up job sites, including equipment and material layout.
- Conducted basic maintenance and troubleshooting of machinery under guidance.
- Maintained accurate records of all apprentice activities including training sessions, assessments and evaluations.
- Participated in quality assurance checks to ensure work met industry standards.
- Participated in workshops and training sessions to enhance technical knowledge.
- Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
- Operated equipment and machinery according to safety guidelines.
Quality Trainee
TATA MOTORS
Pant Nagar
10.2016 - 11.2017
- Completed training in the Quality Department of the Pant Nagar plant.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Provided technical guidance and support to production staff on matters pertaining to quality control.
- Inspected final products for quality concerns or to identify issues with equipment setup and calibration.
- Monitored production processes for adherence to quality standards.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Worked alongside senior team members to learn related job tasks and roles.
Education
B.A. - History
M P Bhoj University
01.2023
Higher secondary - Math's
NIOS
01.2018
ITI - Electrician
NCVT
01.2017
High School - All Compulsory Subject
Govt. Martand HS Excellence School No 1
01.2012
Skills
- Excel
- Word
- PowerPoint
- Basic aspects of computers
- Marketing
- Conflict resolution
- Safety procedures
- Inventory management
- Business development
- Documentation and reporting
- Team leadership
- Negotiation
- Data analysis
- Revenue management
- Key performance indicators
- Recruiting and interviewing
Languages
- Hindi
- English
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Mobile Numbers
- +919752292824
- +918770700036
Personal Information
- Father's Name: Mangleshwar Prasad Tiwari
- Date of Birth: 08-07-1997
- Gender: Male
- Marital Status: Married
Timeline
TATA OK Manager
Pasco Motors LLP
03.2019 - Current
Apprentice
Vindhya Tele links Limited
02.2018 - 02.2019
Quality Trainee
TATA MOTORS
10.2016 - 11.2017
B.A. - History
M P Bhoj University
Higher secondary - Math's
NIOS
ITI - Electrician
NCVT
High School - All Compulsory Subject
Govt. Martand HS Excellence School No 1
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