Amit Kumar Yadav
New Delhi
Summary
Experienced and dedicated professional with a robust technical support and customer service background. Proficient in troubleshooting technical issues and delivering efficient solutions to ensure exceptional customer experiences. Recognized for exceptional communication, problem-solving, and collaboration skills, with a strong commitment to driving business success through proactive solutions.
Overview
5
5
years of professional experience
Work History
Sr. Customer Service Associate
Concentrix Dell Technologies
04.2019 - 11.2023
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
Education
History | History Hons - History
Delhi University
Delhi, Delhi2018
Skills
- Customer Needs Analysis
- Salesforce CRM
- Creative Problem Solving
- Product Knowledge
Timeline
Sr. Customer Service Associate
Concentrix Dell Technologies
04.2019 - 11.2023
History | History Hons - History
Delhi University
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