AMIT OJHA
Gurugram
Summary
Project consultant with extensive experience at Cvent, specializing in SaaS implementation and customer success. Successfully transformed at-risk accounts into long-term contracts, contributing to significant revenue growth. Skilled in stakeholder management and process optimization, delivering actionable insights through data analysis to enhance client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Project Consultant
Cvent
Gurugram
09.2024 - Current
- Own end-to-end delivery of enterprise and mid-market SaaS-driven events, from discovery and planning to go-live and post-event reporting.
- Lead client onboarding and platform implementation including registration builds, attendee journeys, and system configurations.
- Manage multiple concurrent projects while ensuring scope control, SLA adherence, timelines, and quality benchmarks.
- Act as the primary stakeholder interface, managing expectations and resolving escalations in collaboration with product and technical teams.
- Deliver post-event and post-project insights highlighting ROI, adoption metrics, and continuous improvement opportunities.
Customer Success Manager
BuildMyPlace.com
Gurugram
03.2024 - 09.2024
- Led onboarding and lifecycle management for new and existing customers, ensuring successful adoption and value realization.
- Converted multiple at-risk accounts into long-term 3-5 year contracts using a consultative, value-driven approach.
- Served as escalation owner, coordinating cross-functional resolutions to maintain high customer satisfaction.
- Identified upsell and cross-sell opportunities aligned with customer goals, directly contributing to revenue growth.
Team Support Specialist
Barclays
Noida
12.2021 - 12.2023
- Improved team productivity by 30% through performance tracking, workflow optimization, and continuous process improvements.
- Mentored and coached team members, enabling faster ramp-up and sustained performance consistency.
- Strengthened cross-functional collaboration and operational alignment by 10% through structured communication forums.
Fraud Analyst
Barclays
Noida
12.2016 - 07.2021
- Investigated 1,000+ high-risk transactions, improving fraud detection accuracy by 25% and supporting regulatory compliance.
- Partnered with leadership on fraud prevention strategies to reduce financial and reputational risk.
Customer Service Representative
Convergys
Gurugram
11.2015 - 11.2016
- Delivered high-quality customer support while handling escalations with empathy, accuracy, and compliance adherence.
Education
MBA - Banking & Financial Services
Symbiosis School of Distance Learning
06-2022
Skills
- Project & Program Management
- SaaS Implementation & Onboarding
- Customer Success & Retention
- Stakeholder & Escalation Management
- SLA & Go-live Governance
- Process Optimization
- Data Analysis & Reporting
- Cross-functional Leadership
Certification
• Agile Project Management - learntube.ai
• Lean Six Sigma (Yellow Belt) - Coursera
• MS Excel & Data Analysis - Coursera
• Operations Management - learntube.ai
• Lean Six Sigma (Yellow Belt) - Coursera
• MS Excel & Data Analysis - Coursera
• Operations Management - learntube.ai
Accomplishments
BRP Award (2019)
Employee of the Year(2020)
People's Leader Award (2022)
Newcomer of the Quarter (2025)
Employee of the Year(2020)
People's Leader Award (2022)
Newcomer of the Quarter (2025)
Timeline
Associate Project Consultant
Cvent
09.2024 - Current
Customer Success Manager
BuildMyPlace.com
03.2024 - 09.2024
Team Support Specialist
Barclays
12.2021 - 12.2023
Fraud Analyst
Barclays
12.2016 - 07.2021
Customer Service Representative
Convergys
11.2015 - 11.2016
MBA - Banking & Financial Services
Symbiosis School of Distance Learning