Summary
Overview
Work History
Education
Skills
Certification
DETAILED SKILLSET
Additional Information
Interests
Disclaimer
Timeline
Generic

AMIT PANCHABHAI

Technical Support Engineer
Nagpur

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of post-secondary education
1
1
Certification

Work History

Technical Support Engineer

TLM- The Lead Market(Internship)
10.2023 - 01.2024
  • Utilized troubleshooting techniques to identify and resolve customer problems
  • Led customer training sessions on the use of software applications
  • Analyzed and resolved technical problems with client networks and systems
  • Monitored customer operations and implemented corrective solutions.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Engineering in Computer Science & Engineering -

RAJIV GANDHI COLLEGE OF ENGINEERING AND RESEARCH, WANADONGRI, NAGPUR
01.2019 - 01.2023

Skills

Hindi

Marathi

English

Performance Optimization

Computer Security

Problem-Solving

Technical Support

Certification

Technical support Engineer, TLM- 3 Month

DETAILED SKILLSET

  • Exchange Online: Email administration and configuration, Managing mailboxes, distribution lists, and security settings
  • SharePoint Online: Document library management, Site creation and customization, Workflow implementation
  • OneDrive for Business: File storage and synchronization, Sharing and collaboration on documents
  • Microsoft Teams: Chat, video conferencing, and collaboration, Team/channel management
  • Office 365 Security & Compliance Center: Monitoring and managing security features, Compliance and data governance
  • Multi-Factor Authentication (MFA): Configuring and managing additional authentication layers
  • Office 365 Admin Center: User account management, License assignment and management

Additional Information

Hardware and Networking - Training Institute MSIT Services CMS, Certificate Of Publication of the paper entitled Face Recognition Using Open CV, Tech-Support Engineer Internship - TLM(The Lead Market), Network: CCNA 200 - 301, Desktop Engineering: MICROSOFT O365, Windows Server 2019

Interests

Cricket

Volleyball

Disclaimer

I hereby declare that the information given in the application is true, complete and correct to the best of my knowledge and belief.

Timeline

Technical support Engineer, TLM- 3 Month

10-2024

Technical Support Engineer

TLM- The Lead Market(Internship)
10.2023 - 01.2024

Bachelor of Engineering in Computer Science & Engineering -

RAJIV GANDHI COLLEGE OF ENGINEERING AND RESEARCH, WANADONGRI, NAGPUR
01.2019 - 01.2023
AMIT PANCHABHAITechnical Support Engineer