Kanak Nakra
Ahmedabad
Summary
Dynamic Senior Process Associate at NSEG PVT LIMITED with expertise in project management and customer relationship management. Proven track record in optimizing processes and enhancing client satisfaction through effective communication and quality assurance. Skilled in contract negotiation, driving successful outcomes in competitive markets.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Senior Process Associate
NSEG PVT LIMITED
Ahmedabad
02.2025 - Current
- Coordinated meetings between clients and internal teams to ensure alignment on projects.
- Supported sales team by preparing reports on competitor activities and market conditions.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Collaborated with installation teams to ensure project accuracy and efficiency.
- Provided ongoing support to customers during the installation phase.
- Prepared quotes and contracts outlining terms associated with purchasing a new system or upgrading an existing one.
- Performed quality assurance tests prior to releasing finished systems into service.
- Maintained detailed records of all customer interactions, including notes from sales calls and follow-up activities.
- Analyzed customer needs and recommended suitable products or services accordingly.
- Maintained schedules of appointments with prospective and established customers.
- Employed consumer-focused sales practices centered on helping families save money.
Senior Sales Manager
PRAMERICA LIFE INSURANCE COMPANY LIMITED
Ahmedabad
10.2024 - 01.2025
- Advised clients on insurance products and coverage options.
- Analyzed client needs to recommend appropriate policies.
- Educated clients about policy terms and conditions.
- Managed client files and maintained up-to-date records.
- Maintained accurate records of client profiles, policy details, and payment histories.
- Generated detailed quotes for prospective customers based on their requirements.
Deputy Manager
IDFC FIRST BANK LIMITED
Ahmedabad
04.2022 - 09.2024
- Corporate onboarding & Relationship management.
- Successfully on boarded new corporate clients for salary account services.
- Ensuring seamless documentation and compliance with kyc norms.
- Co-ordinated end to end implementation of salary accounts for newly onboarded companies.
- Built and maintained relationship with hr and finance teams of corporate clients to ensure ongoing satisfaction and services delivery.
- Cross sold banking products like personal loans, credit Card,and insurance to employees of corporate clients, contributing to overall branch revenue.
Education
PGDM - Commerce
International Institute of Management Studies ( IIMS PUNE)
Sihora 06.2020 - 06.2022
Bachelor of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
Jabalpur 06.2016 - 06.2020
Mispa Mission Higher Secondary School Sihora
SihoraMarthoma Gram Jyoti Senior Secondary School Sihora
Sihora, IndiaSkills
- Project management
- Customer relationship management
- Market analysis
- Sales reporting
- Process optimization
- Data management
- Contract negotiation
- Quality assurance
- Effective communication
- Problem solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Accomplishments
- Completed Internship Programme at Younity as "Campus Ambassador".
- Participated in Finance Conclave "FinWiz" case study competition organised by Aditya Institute of Management Studies & Research and Aditya School of Business Management.
Timeline
Senior Process Associate
NSEG PVT LIMITED
02.2025 - Current
Senior Sales Manager
PRAMERICA LIFE INSURANCE COMPANY LIMITED
10.2024 - 01.2025
Deputy Manager
IDFC FIRST BANK LIMITED
04.2022 - 09.2024
PGDM - Commerce
International Institute of Management Studies ( IIMS PUNE)
06.2020 - 06.2022
Bachelor of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
06.2016 - 06.2020
Mispa Mission Higher Secondary School Sihora
Marthoma Gram Jyoti Senior Secondary School Sihora