Thamendran Muthu
Dharmapuri
Summary
Dynamic Senior Process Associate and Quality Checker with 9+ years in property and casualty insurance, focused on workflow optimization and operational efficiency. Expertise in project management, process improvement, and team leadership. Proficient in data analysis to drive decision-making and implement effective solutions. Committed to delivering high-quality results and enhancing collaboration to improve service delivery and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services
Bangalore
01.2019 - 06.2024
- Maintained a track record of exceeding team metrics in productivity, quality, and target
- Provided career counseling and directed career paths for team members.
- Enhanced staff motivation and morale through effective reward initiatives
- Managed and maintained standard quality for all team outputs delivered to customers.
- Ensured error-free service delivery to end-customers through effective quality control measures.
- Prepared all process documentations and IQMS reports such as SOP, SIPOC, and Control Charts.
- Implemented complete solutions to address problems faced by customers
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Prepared support documentation for approval of internal audits under the supervision of Manager and Legal when required, such as SOP, SIPOC, and Control Charts.
- Contributed to the RCA process for Error Analysis.
- Conducted monthly meetings with clients to review process performance metrics.
Process Associate
Tata Consultancy Services
Chennai
11.2014 - 01.2019
- Experienced in P&C insurance domain, managing Policy Checking, Data Entry, Loss Runs Ordering, Loss Runs Summary, and Certificate processes.
- Handled US clients from various regions effectively by showcasing strong communication skills.
- Maintained control over the day-to-day functioning of the team.
- Skilled at executing root cause analysis in Quality domain.
- Maintained a high level of productivity and performance within the team.
Education
MBA - Finance
Bharathidasan University
Tiruchirappalli01-2024
Bachelor of Arts - B.Com (Computer Application)
Sri Balamurugan Arts And Science College
Mecheri, Salem04-2014
Higher Secondary (HSC) - Commerce Computer
Government Boy's Higher Secondary School
Pennagaram, Dharmapuri04-2011
State Board (SSLC) -
Dr. Ramadas Higher Secondary School
Solaikottai, Dharmapuri04-2009
Skills
- Process Improvement
- Project Management
- Data Analysis
- Team Leadership
- Quality Assurance
- Communication
- Problem Solving
- Time Management
- Customer Service
- Documentation
- Risk Management
- Collaboration
Certification
- Guidewire Associate Certification - Insurancesuite 10.0 Analyst Proctored Exam
Timeline
Senior Process Associate
Tata Consultancy Services
01.2019 - 06.2024
Process Associate
Tata Consultancy Services
11.2014 - 01.2019
MBA - Finance
Bharathidasan University
Bachelor of Arts - B.Com (Computer Application)
Sri Balamurugan Arts And Science College
Higher Secondary (HSC) - Commerce Computer
Government Boy's Higher Secondary School
State Board (SSLC) -
Dr. Ramadas Higher Secondary School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Naveed Basha DNaveed Basha D
Technician at TATA MOTORSTechnician at TATA MOTORS