Binodh Das
Senior Process Associate/ Senior Customer Relationship Officer/ Trainee AR caller
No.1 6th Street 1st Main Road Thiruvalluvar Nagar Kodungaiyur Chennai
Summary
CAREER OBJECTIVE
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Process Associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Senior Process Associate
TATA CONSULTANCY SERVICES LTD.
2 2019 - Current
- Support onshore Brand Advocate Analysts on Onboarding New Product on the THD website
- Responsible for new product Onboarding and Content Maintenance, Pricing Validations and Shipping Details.
- Perform Category Optimization and Product attributes Optimization based on the results obtained from various Search Engines
- Support Suppliers & Vendors on Maintenance activities such as updating product information of existing products on the website via Vendor management Tool and SAP
- In Co-ordination to get the product go on live
- Handling customer Queries and Issues through emails, chats and calls
- Responsible to Handling issues, processes and taking reviews calls with the client
- Responsible for reframing the Objectives in Operations as and when required
- Maintaining the agreed level of quality in the client operations
- Support on the Bazaar Voice Reports removing Reviews and Questions Answers, Posting Answers, Syndication's Request, Email- Unsubscribe Request and Seed Sampling.
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.
- Ensured regulatory compliance within all aspects of the operation by conducting thorough audits and implementing corrective actions when necessary.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
Senior Customer Relationship Officer
Bank Bazaar.com
09.2017 - 02.2019
- Out-bound & In-bound Voice process Checking the Eligibility for Credit Card Process on call
- Need to interact with Customer and Pitch the right credit card regarding customer needs and give them information about the selected credit card
- An KYC form should be completed by the customer during the call and the application submitted on their behalf by the customer
- Maintaining the notes and the customer comments on the suggestion box
- Maintaining the Excel sheet for Further Process and Mailing the excel sheet to Team lead on Daily Basis.
Trainee AR Caller
QUINTESSENCE BUSINESS SOLUTIONS & SERVICES.
8 2016 - 8 2017
- Checking the Eligibility for the Medical service As per the Data
- Dialing Call's to Insurance Company and Agents and Updating the pending Files.
- Mailing the File to the Respective Departments and Teams on Given LA Time.
- Maintaining the Weekly Report Tracker and Auditing.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor of Arts - Information System Management
Agurchand Manmull Jain College
04.2001 - 2017.04
Accountancy - Accounting And Computer Science
Our Lady's Matric. Hr. Sec. School
04.2001 - 2013.04
Skills
Verbal and written communication
Achievements
- Received 4 Rock Star Award for Exemplary Support in Vendor Article Enrichment Patently handling All BA Queries for The Home Depot.
- Other Awards Including on the sport award, Service and Commitment award and Fresco play miles a ward.
Disclaimer
I hereby declare that the above information is correct and true to the best of my knowledge.
Timeline
Senior Customer Relationship Officer
Bank Bazaar.com
09.2017 - 02.2019
Bachelor of Arts - Information System Management
Agurchand Manmull Jain College
04.2001 - 2017.04
Accountancy - Accounting And Computer Science
Our Lady's Matric. Hr. Sec. School
04.2001 - 2013.04
Senior Process Associate
TATA CONSULTANCY SERVICES LTD.
2 2019 - Current
Trainee AR Caller
QUINTESSENCE BUSINESS SOLUTIONS & SERVICES.
8 2016 - 8 2017
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