Rutuja Jadhavrao
Insurance
Pune,Maharashtra
Summary
Have a vast knowledge in Motor claims, Health, Property and casualty insurance. Currently working for Danish Client and was a part of a pilot batch when business was new. Initially was working for the commercial line of business and later got cross trained in health and liability. Deep knowledge about claims and non claims as have worked for both areas. Was a trainer and SME in the previous organization where have been a part of a new project in transition. Have trained 3 batches with 100% certification rate.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
01.2022 - Current
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Evaluated customer needs and feedback to drive product and service improvements.
- Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution.
Associate
WNS Global Services
01.2018 - 01.2022
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed customer relations through communication and helpful interactions.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor's of Commerce - Costing & Accounting
MIT College of Commerce
Pune, India 04.2001 -
Skills
Process Improvement
Excellent Communication
Idea Development and Brainstorming
Multitasking Abilities
Decision-Making
Continuous Improvement
Improvement plan knowledge
Adaptability and Flexibility
Analytical Thinking
Problem-Solving
Accounts Payable
Process Improvement
Languages
Danish
Beginner (A1)
Cooking, traveling
In my leisure time I love cooking and experimenting new recipes.
Timeline
Senior Process Associate
Tata Consultancy Services
01.2022 - Current
Associate
WNS Global Services
01.2018 - 01.2022
Bachelor's of Commerce - Costing & Accounting
MIT College of Commerce
04.2001 -
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services