Jit Bhattacharjee
Service man
Kolkata
Summary
I joined Genpact in 2018 as a Process Associate and resigned as a Process Developer . Received Bronze award in the year 2019 and 2021 . Received Customer award in the year 2020 . Worked on IP team, payments team, Help desk team, Later joined TCS in 2021 as a Senior Process Associate . Now serving as a IP Team Lead of 18 team members and also done last two years appraisal. I am also handling transition activities of a new project .This project based on reduction of manual work by AI implementation.Received Star of the month award 2022, Received Best Team award 2023, received Star of the quarter , Service and Commitment award in the year 2024. Received Subject Matter Expert award(Accounts Payable) in the year 2025.I am still learning and experiencing the new skills.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
12.2021 - Current
- Streamlined process workflows to enhance operational efficiency and reduce turnaround time. Identify the ROBOT processing error and improve the errors by raising concern or tickets to the Onshore team.
- Coordinated cross-functional teams to implement process improvements and best practices. Worked with Help desk team to implementation the new process and tools.
- Analysed performance metrics to identify areas for enhancement in service delivery. Arranging calls everyday for new changes and elaborate the same to the team members. Reduced 50% of the old query cases by this activity .
- Developed training materials and conducted sessions to onboard new team members effectively.
- Implemented quality assurance protocols, ensuring compliance with industry standards.
- Collaborated with stakeholders to gather feedback and refine service processes continuously. Reduced open receiver count from 18K to 9K after joining the project. Received client award for the same.
- Facilitated regular team meetings to discuss progress, challenges, and solutions collaboratively. Now handling the AP onshore offshore call occurs every week for regular changes and updates.
- Assisted in the deployment of new software tools, increasing overall productivity across departments.Reduced 30% overdue cases in invoice verification department.
- Met month-end reporting objectives and deadlines.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Optimised workflows for increased efficiency for the team members by identifying the shortcomings .
- Reduced production downtime with regular equipment maintenance and timely issue resolution.
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.Recently working on one project which is reduction of manual work using AI skills .
Process Developer
Genpact
11.2018 - 12.2021
- Analysed and verified vendor invoice numbers and purchase order information, decreasing errors by releasing payments to vendors.
- Processed EDI,PO, Non PO invoices with appropriate documentation and approval , utilising Microsoft Excel to track and organise payments.
- Done payment runs for daily invoices as well as special payment request invoices with proper approval . Done immediate check run, special ACH payment run, Closed pending tickets with proper resolution in Help desk team and Payments team.
- Contributed to team meetings by sharing insights on process challenges and potential solutions.
- Gained familiarity with tools such as Microsoft Excel, Oracle, HP service manager for tracking project progress and outcomes.
- Shadowed experienced developers to understand project requirements and implementation strategies.
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary. Contributed 100K audits along with full reconciled invoices audits.
- Developed new processes for increased production capacity and improved product quality.
- Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
- Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
Education
Bachelor Of Commerce - Accounting And Finance
West Bengal State University
Kolkata07.2017
Skills
- Data entry
- Verbal and written communication
- Monthly financial statements
- Process documentation
- Client confidentiality
- Calculations and analysis
- Accounts payable
- Workflow design
- Business process mapping
- Year-end processing
- Process analysis
- Call management
- Report analysis
- Process improvement
- Process mapping
- Quality assurance
- SLA accomplishment
- Audit reporting
- Teamwork
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Applications and Software
Oracle
Tally
HP Service Manager
Ms Office tools- Outlook, Word, Excel, Power Point
ABBYY
POWER bi
Ms D365
Power enterprise
Service Now
IBS
Frameworks
Danks
AP Task Manager
Timeline
Senior Process Associate
Tata Consultancy Services
12.2021 - Current
Process Developer
Genpact
11.2018 - 12.2021
Bachelor Of Commerce - Accounting And Finance
West Bengal State University