Summary
Overview
Work History
Education
Skills
Languages
Applications and Software
Timeline
Generic

Jit Bhattacharjee

Kolkata

Summary

I joined Genpact in 2018 as a Process Associate and resigned as a Process Developer . Received Bronze award in the year 2019 and 2021 . Received Customer award in the year 2020 . Worked on IP team, payments team, Help desk team, Later joined TCS in 2021 as a Senior Process Associate . Now serving as a IP Team Lead of 18 team members and also done last two years appraisal. Received Star of the month award 2022, Received Best Team award 2023, received Star of the quarter , Service and Commitment award in the year 2024. Received Subject Matter Expert award(Accounts Payable) in the year 2025. I am still learning and experiencing the new things

Overview

7
7
years of professional experience

Work History

Senior Process Associate

Tata Consultancy Services
12.2021 - Current
  • Streamlined process workflows to enhance operational efficiency and reduce turnaround time. Identify the ROBOT processing error and and improve the errors by raising concern or tickets to the Onshore team.
  • Coordinated cross-functional teams to implement process improvements and best practices. Worked with Help desk team to implementation the new process and tools.
  • Analysed performance metrics to identify areas for enhancement in service delivery. Arranging calls everyday for new changes and elaborate the same to the team members.
  • Developed training materials and conducted sessions to onboard new team members effectively.
  • Implemented quality assurance protocols, ensuring compliance with industry standards.
  • Collaborated with stakeholders to gather feedback and refine service processes continuously.
  • Facilitated regular team meetings to discuss progress, challenges, and solutions collaboratively.
  • Assisted in the deployment of new software tools, increasing overall productivity across departments.
  • Met month-end reporting objectives and deadlines.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
  • Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
  • Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
  • Optimized workflows for increased efficiency, utilizing Lean Six Sigma methodologies.
  • Reduced production downtime with regular equipment maintenance and timely issue resolution.
  • Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.

Process Developer

Genpact
11.2018 - 12.2021
  • Analysed and verified vendor invoice numbers and purchase order information, decreasing errors by releasing payments to vendors.
  • Processed EDI,PO, Non PO invoices with appropriate documentation and approval , utilising Microsoft Excel to track and organise payments.
  • Done payment runs for daily invoices as well as special payment request invoices with proper approval . Done immediate check run, special ACH payment run, Closed pending tickets with proper resolution in Help desk team and Payments team.
  • Contributed to team meetings by sharing insights on process challenges and potential solutions.
  • Gained familiarity with tools such as Microsoft Excel, Oracle, HP service manager for tracking project progress and outcomes.
  • Shadowed experienced developers to understand project requirements and implementation strategies.
  • Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary. Contributed 100K audits along with full reconciled invoices audits.
  • Developed new processes for increased production capacity and improved product quality.
  • Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
  • Followed implementation of new processes, collaborated with stakeholders, and tracked progress.

Education

Bachelor Of Commerce - Accounting And Finance

West Bengal State University
Kolkata
07.2017

Skills

  • Data entry
  • Verbal and written communication
  • Monthly financial statements
  • Process documentation
  • Client confidentiality
  • Calculations and analysis
  • Accounts payable
  • Workflow design
  • Business process mapping
  • Year-end processing
  • Process analysis
  • Call management
  • Report analysis
  • Process improvement
  • Process mapping
  • Quality assurance
  • SLA accomplishment
  • Audit reporting
  • Teamwork

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Applications and Software

Oracle

Tally

HP Service Manager

Ms Office tools- Outlook, Word, Excel, Power Point

ABBYY

POWER bi

Ms D365

Power enterprise

Service Now

IBS

Frameworks

Danks

AP Task Manager

Timeline

Senior Process Associate

Tata Consultancy Services
12.2021 - Current

Process Developer

Genpact
11.2018 - 12.2021

Bachelor Of Commerce - Accounting And Finance

West Bengal State University
Jit Bhattacharjee