Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Personal Information
Professional Summary
Timeline
Generic
Amit Raj

Amit Raj

Pune

Summary

Dynamic Senior Network Engineer with extensive experience at Tech Mahindra, excelling in troubleshooting complex network issues and leading transformation initiatives. Proficient in SD-WAN technologies and vendor management, I drive operational excellence while fostering team collaboration. Recognized for enhancing network performance and ensuring robust security protocols across diverse environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Network Engineer

Tech Mahindra
12.2021 - Current
  • Managing and upgrading firmware for Network switches, routers, firewalls, and WAP.
  • Troubleshooting and handling escalations calls (P1, P2).
  • Work with vendors/OEM’s for identification and resolution of complex network related problems and prepare RCA.
  • Adhere to Process set by customer (Incident, Change and problem management)
  • Operating and managing Network Operation Centre (NOC)
  • Defining and leading transformation activities for improvement of Network operations.
  • Vendor Management, Stakeholder and Escalation Management.
  • Expertise in preparing the project report based on the client requirement.
  • Hands on Experience: Routers: HP (MSR 930, 945), Cisco (900 series, ASR, 1921, 2921), Switches: Aruba HP (6000 series, 2530, 2920, 2930, 3810), Juniper (EX., MX), Access Points: HP MSM (430, 466), Mist (Juniper), Aruba, Cisco Airnot, Wireless Bridges: Ubiquiti, HP MSM 466, Network Security: ClearPass, Palo alto firewalls, SD-WAN: Versa, Riverbed

Senior Technical Team Lead (Senior Network Engineer)

Infosys Technologies
02.2020 - 12.2021
  • Troubleshooting of router, switches, wireless controllers, access points, riverbed related issues.
  • Troubleshooting of major issues like BGP down, Node unreachable, High interface/ CPU utilization.
  • Upgrading IOS of Cisco devices.
  • Manager multiple devices by adding and removing configuration.
  • Hands on Experience: Cisco: 2900, 3900 (3945), 4431, Switch-2900, 6505, 3700, 3560, 3800, 3850, 3900, Wireless Controller: 5500, Juniper: SRX340

Project Engineer (Senior Network Engineer)

Wipro Ltd
06.2013 - 01.2020
  • Worked as a Deployment engineer.
  • Worked on Cloudgenix SD-WAN, Opengear, Aruba switches, AP and Controller.
  • Migrated the FNT network into new SD-WAN technology.
  • Working on Infoblox to manage the DNS/DHCP.
  • Troubleshooting the issue while migration activities.
  • Worked in ETCC team as a lead and ensuring that team will achieve all the given targets, also enabling the team member to come up with new ideas for the service improvement.
  • Responsible for administration and monitoring of the Data Center, Disaster Recovery Center and the entire Network Infrastructure.
  • Functioned in managing Customer’s network by proactively raising Network Incidents/Change Request.
  • Proactive monitoring using tools such as CA, Spectrum, e-health, Grafana.
  • Troubleshooting the incident related Juniper switch, firewall, LACP, BGP, OSPF, CPU utilization etc.
  • Troubleshooting the issue related to switching, VLAN, STP.
  • Troubleshooting the issue within LAN/WAN environment.
  • Monitoring and Management of Customers Network infrastructure which includes firewalls, wireless access points, Fibre Optic links, WAN optimizing devices.
  • Worked with various Network Management tools such as HP Service Manager, HP Network Node Manager, Riverbed SteelHead for Wan Optimization, Aruba/Aerohive wireless access points, Juno Space for Juniper devices, Infoblox Grid Manager for DNS/DHCP management.
  • Client: Northwestern Mutual
  • Client: Telstra
  • Client: British Telecom
  • Job Responsibilities for Telstra: 100% of the assigned administration task (Ticket/Service request) to be completed. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as a part of Change Management. Well versed with various Network Management tools such as BMC remedy, Service now, TCCCP (Telstra Cloud Collaboration Cisco Powered), SRM, IP assurance, CUCM Tools etc. CISCO IP phone STD activation, Display name configuration etc. activities with CISCO Unified Communication Manager’s portal. CISCO IP phones configuration, profile creation/ deletion/modification for individual user and meeting room.
  • Job Responsibilities for British Telecom: Project included configuration, Implementation and Maintenance of network and network devices. Hands-on experience on Cisco routers – ASR 1K series, 10xx, 19xx, 29xx and switches. Troubleshooting and resolving technical issues.

Education

B.E - Electronic & Communication Engg.

Annamalai University
01.2012

Intermediate -

JKSJM Inter College
01.2008

Matriculation -

Saint Joseph’s High School
01.2005

Skills

  • Routing and Switching
  • Data Networks
  • Router Cisco
  • HP MSR930
  • HP MSR 954
  • HP MSR-3012
  • Cisco ASR 900
  • Switches HP 2530
  • Switches HP 2920
  • Switches HP 3810
  • Juniper EX
  • Juniper MX
  • Firewall Palo Alto
  • SD-WAN Cloudgenix
  • SD-WAN Versa
  • SD-WAN Riverbed
  • Routing Protocols OSPF
  • Routing Protocols BGP
  • Switching VLAN
  • Switching VTP
  • Switching STP
  • Switching RSTP
  • Switching Ether channels
  • Switching Stacking
  • Wireless WLC Aruba
  • Wireless WLC HP 870
  • Wireless WLC Juniper Mist Controller
  • Monitoring tools SolarWind
  • Monitoring tools Nagios
  • Monitoring tools CA Spectrum
  • Monitoring tools Grafana
  • Monitoring tools Junospace
  • Aruba Clear pass policy manager
  • Ticketing tools Cherwell
  • Ticketing tools HPSM
  • Ticketing tools BMC Remedy
  • Network Security Port-Security
  • Network Security Access List
  • ClearPass HP Aruba
  • Security Firewall Palo Alto

Certification

  • 2014, Cisco Certified Network Associate (CCNA)
  • 2014, Wipro Certified Network Professional - Routing and Switching

Languages

  • English
  • Hindi

Disclaimer

The above stated information is true to the best of my knowledge. References and Documents to validate the above mentioned would be available when required.

Personal Information

  • Date of Birth: 02/05/91
  • Gender: Male
  • Marital Status: Married

Professional Summary

11, Network Operation, Implementation, Configuration, Troubleshooting, SD-WAN deployment, Layer 2 and Layer 3 Networking protocols, Firmware management, Network diagram preparation, Vendor Management, Stakeholder Management, Cross functional team coordination

Timeline

Senior Network Engineer

Tech Mahindra
12.2021 - Current

Senior Technical Team Lead (Senior Network Engineer)

Infosys Technologies
02.2020 - 12.2021

Project Engineer (Senior Network Engineer)

Wipro Ltd
06.2013 - 01.2020

B.E - Electronic & Communication Engg.

Annamalai University

Intermediate -

JKSJM Inter College

Matriculation -

Saint Joseph’s High School

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Amit Raj