MIHIR AJMERI
Surat
Summary
Results-driven Network Engineer with 2 years of experience configuring, maintaining, and troubleshooting network systems. Proficient in Mikrotik devices, radio configurations, ONU setups, and firmware upgrades. Skilled in diagnosing and resolving IP, software, and website-related issues while coordinating with telecom providers, vendors, and field engineers. Adept at using monitoring tools like Zabbix to maintain network uptime and performance. Strong communication and problem-solving skills with a proactive approach to technical challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1 Network Engineer/NOC Support Engineer
Ishan Technologies
02.2023 - Current
- Network Engineer with 2 years of hands-on experience in diagnosing and resolving network issues by coordinating with service providers, equipment vendors, and end users.
- Delivering frontline support and addressing user issues through ticketing platforms.
- Proven expertise in configuring and alignment of radio devices, configuring mikrotik and ONU firmware, and troubleshooting IP-related, software, and website issues.
- Adept at managing field support operations, facilitating telco coordination, and monitoring network performance using tools like zabbix. Known for delivering efficient, timely solutions in high-pressure environments.
- Providing complete support and troubleshooting for network issues.
- Proficient in remote support tools including Anydesk, Teamviewer, and Ultraviewer for seamless technical assistance.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Windows OS installation and configuration.
Education
Bachelors - Computer Engineering
Sardar Vallabhbhai Patel Institute of Technology
Vasad, Gujarat05.2022
Diploma Computer Engineering -
Shri K.J. Polytechnic
Bharuch, Gujarat06.2019
Secondary School -
Gurukul Vidyapith Kumar Vidyalaya
Surat, Gujarat03.2016
Skills
- Network troubleshooting
- Problem Resolution
- Network monitoring expertise
- OSI Model TCP IP
- IP V4 Subnetting
- Vlan VTP Trunking
- DNS DHCP FTP
- ICMP SMTP OSPF EIGRP BGP STP
- RIPv1 RIPv2
- Routing Switching
- Etherchannel
- Technical assistance for remote users
- HTML CSS
Certification
- Cisco Certified Network Associate (CCNA)
- Introduction to Cybersecurity Tools & Cyber Attacks (IBM)
- Cybersecurity Roles, Processes & Operating System Security (IBM)
- Network Security & Database Vulnerabilities (IBM)
- Cyber Threat Intelligence (IBM)
- Microsoft's Engineering Undergraduate & Masters Asia Program (Microsoft & Forage)
Languages
English
Hindi
Gujarati
Timeline
L1 Network Engineer/NOC Support Engineer
Ishan Technologies
02.2023 - Current
Bachelors - Computer Engineering
Sardar Vallabhbhai Patel Institute of Technology
Diploma Computer Engineering -
Shri K.J. Polytechnic
Secondary School -
Gurukul Vidyapith Kumar Vidyalaya
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