Amit Saxena
IT Delivery Director/ Delivery Head
Pune
Summary
Offering a career chronicled as Delivery Director/ Delivery Head with 24+ years of progressive experience in IT. Managed deliveries of large-scale IT Programs with Banking, Manufacturing, Healthcare Customers. Expertly handled IT Projects across Onshore-Offshore model (US, Mexico, Brazil, Europe & India). Coordinates schedules, teams, and resources to consistently meet and exceed customer expectations.
Expertise Includes: Scaled Agile IT Program Implementation, Solution Architecting, Solution Delivery Strategy & Implementation, Digital & Transformation Program Delivery with Banking, Manufacturing & Healthcare Customers, Quality Assurance, Contract Management, Benefit Realization, Budgeting, P&L Management, OM Improvement, Scope/ Risk Management, Team Management, Cross-Functional Collaboration.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Program Director
Birlasoft Ltd.
Pune
10.2022 - Current
- Delivery Director (US, Brazil): Managing IT programs for 12 Accounts across US & Brazil.
- Key Programs includes: Digital Twin Simulation, Data Platform Modernization, ERP Upgrades & Migrations, ERP & Oracle DBA AMS.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Delivered exceptional presentations for C-level executives, showcasing project progress and results.
Principal Consultant
AtoS
Pune
10.2021 - 10.2022
- Group Head (US): Managed multiple projects under 4 Healthcare Towers: Clinical, Health-Plan, Revenue Cycle Management (RCM) & Shared-Services.
- Collaborated with clients from concept through final delivery of product or service.
- Implemented innovative solutions to address challenges and enhance business performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Led cross-functional teams to deliver high-quality results on complex assignments.
Delivery Head
Wipro Technologies
Pune
04.2006 - 10.2021
- Delivery Head (UK, US, Mexico): Managed multiple projects for BFSI BU under 6 Towers: Core Banking, Payments, Cards, Sales & Distribution, Utilities, Digital.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Transformed outdated processes into streamlined systems adapted perfectly for accommodating modern business demands while maintaining adherence standards set forth by regulatory agencies.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Implemented innovative solutions to overcome obstacles and deliver results in challenging situations.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
System Analyst
Satyam Computer Services Ltd
Chicago, IL
10.2005 - 03.2006
- Established clear performance metrics to monitor progress and drive continuous improvement in service quality.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Fielded customer questions and complaints and rectified issues.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Provided technical support for end-users, resolving issues promptly and effectively.
Project Lead
Syntel Ltd.
Detroit, MI
03.2001 - 10.2005
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Initiated quality assurance practices that resulted in higher client satisfaction rates.
Education
MBA - Finance
Sikkim Manipal University
Pune 01.2008 - 04.2011
Bachelor of Engineering - Electrical
RDVV
Jabalpur, MP, India 07.1997 - 06.2000
Skills
Digital Transformation Program Delivery
Certification
Certified SAFe 5 Agilist, 64573114-3993, https://www.youracclaim.com/badges/1e6a502e-ff6e-44a7-97ef-ac6bd01edf61
Timeline
Program Director
Birlasoft Ltd.
10.2022 - Current
Principal Consultant
AtoS
10.2021 - 10.2022
MBA - Finance
Sikkim Manipal University
01.2008 - 04.2011
Delivery Head
Wipro Technologies
04.2006 - 10.2021
System Analyst
Satyam Computer Services Ltd
10.2005 - 03.2006
Project Lead
Syntel Ltd.
03.2001 - 10.2005
Bachelor of Engineering - Electrical
RDVV
07.1997 - 06.2000
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