Amit Jain
Pune
Summary
Purposeful IT leader with 20 years of expertise in digital strategies, transformation, process automation, and program management within the Banking and Insurance sectors. A strong history of large, cross-functional, programs delivery with proven experience in customer relationship management, conflict resolutions, and project escalation management.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Program Director
Birlasoft Ltd.
11.2022 - Current
- Deploy my expertise, innovative capabilities, and market understanding to provide value and ensure delivery excellence
- Setting up a Lean and Automation Center of Excellence to transform the organization and improve operational efficiency
Sr. Program Manager
Persistent Systems Ltd.
10.2020 - 11.2022
- Foster Engineering Excellence within the teams - enforce best practices for software development and project management to facilitate high-quality, efficient project delivery
- Implement proactive strategies to improve client satisfaction and employee Net Promoter Score, with a focus on reducing involuntary attrition
- Proactive communicate with stakeholders to resolve issues and conflicts
- Program governance, revenue forecast, P&L ownership
Delivery Manager
Lentra AI Pvt. Ltd.
02.2019 - 09.2020
- Encourage Engineering Excellence as the standard working model, embracing a modern delivery approach to envision, design, build, deploy, and operationalize products & platforms
- Lead cross-functional project teams of 25-30 members to digitize loan on-boarding system using AI/ML for one of the largest banks in India
- Accountable for managing relationships with key customers
- Presale engagement to respond RFPs
Account Manager
ProPMO Services
11.2016 - 02.2019
- In this, sales driven role, I built three key account relationships to sell and offer PMO consulting services
- Create proposals with customized solutions for customers; involves extensive interaction with customers and coordination with sales and delivery teams
- Scaled and managed delivery team of 90 team members for an unemployment insurance solution
Project Manager
IBM India Pvt. Ltd.
02.2016 - 10.2016
- Managed IT Infrastructure projects, involving 27 different technology teams spread across the globe
- Optimize the availability of IT infrastructure, systems, and services
- End-to-end project management activities including tracking and reporting
- Mentor fellow project managers for the PMP exam
Project Manager
HSBC Software Development India Pvt. Ltd.
07.2014 - 02.2016
- Task prioritization and planning, management of development cycles, handing requirement discussions and product delivery to client and business stakeholders
- Track and report project benefits and progress
- Drive the adoption of best practice to improve project performance
- Face internal and external audits for the projects
Technical Project Manager
CSC India Pvt. Ltd.
08.2006 - 05.2014
- Project planning, requirement analysis, managing stakeholders, resources, schedule, risk, configuration and change, quality control
- Designing the solutions, leading the team on complex assignments
- Mainframe, COBOL, JCL, VSAM, MS Project
Software Engineer
Satyam Computer Services Ltd.
07.2004 - 07.2006
- Design, code, and test solutions for various production tickets
- Mainframe, COBOL, JCL, VSAM, DB2
Education
Senior Management Program - General Management
Indian Institute of Management
Kozhikode, India10.2022
B.E. (Hons) - Information Technology
University of Rajasthan
Jaipur, India06.2004
Skills
- Digital Transformation
- Project/Program management
- Program Leadership
- Strategic Planning
- Analytical Thinking
- Software delivery
- Agile transformation
- Insurance
- Banking
- Lean & Automation
- P & L responsibility
- Management Consulting
- Business Process Improvement
- Productivity & Margin improvement
- Change management
- Risk management
- Stakeholder management
- Motivator
- Situational leader
Accomplishments
- Setup a Lean and Automation CoE to drive productivity gain and improve the EBITDA margin from 13.6% (Q4 FY22-23) to 16.3% (Q4 FY23-24).
- Digitized the loan onboarding system for one of the largest lenders in India to achieve 19% cost reduction and 342% decrease in turnaround time.
- Driving a 5-year digital transformation program of $10M for one of the largest TPAs in the USA
- Lead a program to digitize the Agri insurance business for one of the largest general insurers in India.
- Envisioned and redesigned the batch cycle to reduce CPU cost by 12% and execution time by 20%
- Established process improvements to reduce the critical audit findings by 100%
Certification
- PMP, Project Management Institute, 1585392, 03/01/13, 03/01/28
- FLMI - Level 1, LOMA, 01/01/09, Present
Timeline
Program Director
Birlasoft Ltd.
11.2022 - Current
Sr. Program Manager
Persistent Systems Ltd.
10.2020 - 11.2022
Delivery Manager
Lentra AI Pvt. Ltd.
02.2019 - 09.2020
Account Manager
ProPMO Services
11.2016 - 02.2019
Project Manager
IBM India Pvt. Ltd.
02.2016 - 10.2016
Project Manager
HSBC Software Development India Pvt. Ltd.
07.2014 - 02.2016
Technical Project Manager
CSC India Pvt. Ltd.
08.2006 - 05.2014
Software Engineer
Satyam Computer Services Ltd.
07.2004 - 07.2006
Senior Management Program - General Management
Indian Institute of Management
B.E. (Hons) - Information Technology
University of Rajasthan
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