Ankit Sanval
Bengaluru
Summary
Strategic operations and program management leader with over 18 years of experience in technology supply chain and service operations. Expertise in building and scaling central operations through data automation and governance, enhancing predictability and transparency in multi-city operations. Proven ability to design connected dashboards, standardize KPIs, and lead cross-functional teams of over 120 members to drive improvements in reliability, speed, and cost. Skilled in identifying bottlenecks through data analysis and implementing streamlined processes and tools for daily team use.
Overview
1
1
Certificate
18
18
years of professional experience
Work History
Director – Program Management, Operations
Mstack
Bengaluru
07.2025 - Current
- Spearhead operations and logistics process transformation through a central, control-tower-like operating model, enabling real-time monitoring of order flows and OTIF performance across regions, resulting in 90% improvement in order flow efficiency and a 40% increase in OTIF performance.
- Architect and own a comprehensive order tracking system with real-time monitoring of OTIF, SLA adherence, and exception queues, significantly decreasing response times and enhancing stakeholder satisfaction by 80%, providing a clear view of operational effectiveness.
- Designed and rolled out automated financial approval workflows and claim clearance systems, reducing payment processing delays by 20% and standardizing governance and escalation paths, thereby streamlining financial operations.
- Built cross-functional dashboards and KPI frameworks for leadership and operations teams, integrating data from multiple systems to enhance decision-making and long-term planning.
- Partnered with IT, Product, and business teams to identify automation and data opportunities, translating business needs into scalable solutions that streamlined information flows across the organization.
Associate Director – GTM Strategy & Operations
Blueverse India
Gurugram
06.2024 - 06.2025
- Collaborated with founders and directors to execute Go-to-Market strategy, managing Pan-India operations with zero customer complaints and consistently meeting target KPIs.
- Led digital transformation and ERP-led automation for fleet management and inventory, enabling centralized visibility, better control of fill rates, and improved cost efficiency.
- Developed B2B and B2C mobile and web applications to streamline dealer operations, enhance customer experience, and provide real-time status visibility.
- Built and led high-performing teams and created SOPs that brought structure and consistency to operations, manpower planning, and after-sales service across cities and partners.
- Created dashboards and reports to track key operational and financial metrics, improving leadership's visibility into performance and identifying areas needing intervention.
- Oversaw repair and maintenance operations, leveraging data trends to minimize machine downtime and turnaround time while controlling costs.
Associate Director – GTM Strategy & Operations
Ola Electric Mobility
Bengaluru
05.2022 - 06.2024
- Partnered with the Head of Strategy and Planning to execute GTM and central operations for EV deployment across multiple cities, covering fulfillment, middle mile, and last mile journeys.
- Standardized GTM processes, governance rituals, and escalation frameworks, enabling teams to operate predictably and respond swiftly to on-ground issues.
- Implemented connected dashboards and real-time reporting for senior leadership, enhancing visibility into order flow, SLA, delivery TAT, and exceptions.
- Led the development of an advanced Order Management System and connected dashboards as a central “command center” for post-order journeys, integrating data from different systems and teams.
- Acted as product and automation owner for key operational systems, defining requirements, prioritizing features, and working closely with tech teams to launch improvements.
- Conducted deep dives into SLA and TAT trends to perform RCAs, identify systemic issues, and drive corrective actions for continuous improvement.
Delivery Manager – Waste Management Domain
Delta Technology & Management Services
Hyderabad
07.2016 - 05.2022
- Managed multiple large, cross-functional programs with a 30-member team, achieving a 95% on-time delivery rate.
- Oversaw full project lifecycles and set up governance mechanisms (cadence, milestones, KPIs) to ensure predictable delivery against scope, time, and budget.
- Established KPIs and reporting mechanisms to enhance project and operational visibility across concurrent programs.
- Identified process gaps and implemented best practices to increase delivery quality and efficiency.
- Proactively identified and mitigated risks, reducing disruptions and escalations in critical projects.
Team Lead – Business Analyst, Telecommunications Domain
IBM India
Pune
05.2015 - 06.2016
- Led cross-functional analysis of enterprise-wide processes, identifying opportunities for technological change and automation.
- Liaised between business, technology, and support teams, aligning stakeholders on requirements and implementation plans.
- Translated business objectives into system and application designs, enhancing operational visibility and usability.
Team Lead Business Analyst
Accenture Services Pvt Ltd.
Bangalore
04.2008 - 04.2015
- Led cross-functional teams to analyze business requirements and propose solutions.
- Facilitated workshops to gather stakeholder insights and define project scope.
- Created functional specifications for system enhancements and new applications.
- Coordinated user acceptance testing, aligning outcomes with business needs.
- Implemented change management strategies, facilitating seamless project transitions.
- Identified business needs and developed solutions for process improvement initiatives.
- Analyzed customer feedback, enhancing service delivery processes within the organization.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Education
Bachelor of Technology - Computer Science
IILM
Greater Noida01-2007
Skills
- Program management and leadership
- Operations optimization
- Digital transformation
- Supply chain management
- Central operations oversight
- Control tower operations
- Go-to-market strategy
- Cross-functional collaboration
- Stakeholder engagement
- Process improvement
- AI and digital proficiency
- Generative AI tools: ChatGPT, Claude, Perplexity
- AI workflow automation: n8n, Makecom
- Reporting and analytics: Microsoft Power BI
- Project management tools: Asana, Jira
- Automation and operations: Google Sheets, AI-assisted reporting
Accomplishments
- Managed Pan-India operations, achieving zero customer complaints while meeting 100% of target KPIs.
- Led teams of 120+ professionals and implemented systems that improved operational efficiency and cut payment delays.
- Reduced machine downtime through data-driven improvements in repair and maintenance processes.
- Achieved a 95% on-time delivery rate across multiple concurrent projects through robust governance and risk management.
- Drove digital transformation and automation initiatives that delivered cost savings and better visibility across operations.
Certification
- AI Fundamentals & Ecosystem Mastery, DPIIT
- AI Agents & Autonomous Systems, DPIIT
Timeline
Director – Program Management, Operations
Mstack
07.2025 - Current
Associate Director – GTM Strategy & Operations
Blueverse India
06.2024 - 06.2025
Associate Director – GTM Strategy & Operations
Ola Electric Mobility
05.2022 - 06.2024
Delivery Manager – Waste Management Domain
Delta Technology & Management Services
07.2016 - 05.2022
Team Lead – Business Analyst, Telecommunications Domain
IBM India
05.2015 - 06.2016
Team Lead Business Analyst
Accenture Services Pvt Ltd.
04.2008 - 04.2015
Bachelor of Technology - Computer Science
IILM