Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative
Amit Sharan

Amit Sharan

Manager - Consulting Services
Bangalore

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work History

Manager - Consulting Services

Infor India Pvt.Ltd.
Bangalore
11.2017 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Operations Support Manager

Infor India Pvt. Ltd.
Bangalore
01.2005 - 10.2017

Education

High School Diploma -

Kendriya Vidyalaya
Ranchi
04.2001 -

Bachelors in Hotel Management - Hospitality Industry

IHMCTAN
Bhubaneshwar
06.1994 - 03.1997

Skills

    Strategic planning

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Software

HTNG, JSON, OTA, Sybase and MSSQL

Timeline

Manager - Consulting Services

Infor India Pvt.Ltd.
11.2017 - Current

Operations Support Manager

Infor India Pvt. Ltd.
01.2005 - 10.2017

High School Diploma -

Kendriya Vidyalaya
04.2001 -

Bachelors in Hotel Management - Hospitality Industry

IHMCTAN
06.1994 - 03.1997

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Amit SharanManager - Consulting Services