Amit Sharma

· Building Learning & Development Strategy in line with Business & HR Strategy for Professional Programs offered by Premium Institutions like IIMs, XLRI, IIT’s & more

· Handling & Monitoring a Team of Sales Trainers & Quality Coaches

· Create & Rollout process to promote learning & sharing of organizations business processes & systems

· Drive Capability Building programs that help build Culture of Innovation & Experimentation

· Design & Facilitate learning programs for Organizational Development in identified areas

· Managing Stakeholders Communications

· Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

• Managing Sales Training for Great Learning’s Professional Programs offered in collaborations with IIT Madras, Great Lakes, University of Texas at Austin, Stanford & more
• Formulating Training procedures, policies and processes
• Planning and coordinating necessary training on various tools, compliance, policies and procedures
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Maintain daily training dashboards & calendar every month
• Working closely with the Ops and quality team to use data from floor in training sessions for productivity
• Conducted orientation sessions and organized on-the-job training for new hires
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success

Managing Sales & Customer Service Training for Yatra

Monitor & Review Trainer’s Performance on monthly basis

Ensuring timely delivery of training batches on floor

Formulating Training procedures, policies and processes

Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team

Maintain daily training dashboards& calendar every month & planning of training rooms accordingly

Working closely with the Ops and quality team to use data from floor in training sessions for productivity

Mapping Trainers KPI’s to ensure good Training output

Capturing, Measuring and Analyzing CSAT and Related Scores to enhance customer experience

Managing Customer Service Training for Make My Trip

Monitor & Review Trainer’s Performance on monthly basis

Ensuring timely delivery of training batches on floor

Formulating Training procedures, policies and processes

Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team

Maintain daily training dashboards& calendar every month & planning of training rooms accordingly

Working closely with the Ops and quality team to use data from floor in training sessions for productivity

Mapping Trainers KPI’s to ensure good Training output

Capturing, Measuring and Analyzing CSAT and Related Scores to enhance customer experience

• Managing the pan India Customer Service Training for ZO Rooms & other campaigns such as Tata Tele-services, Uninor & more
• Ensuring timely delivery of training batches on floor ensuring 85% NHT Throughput
• Take care of On Job Trainees to ensure their performance as per glide paths given by client
• Provided subject matter expertise on all company offerings.
• Conduct assessments across floor to ensure process awareness (Process Knowledge Tests)
• Developed new and improved training programs to fit underserved areas
• Create Training plotters to ensure perfect delivery of content within agreed time limit

• Working as Cell Site Provisionary& Remote Tester
• Analyzing data from different databases and arranging the same in a logical format
• Managing data quality, accuracy, timeliness and completeness
• Reviewing of working papers and client folders and suggesting ideas on improving engagement productivity and identifying opportunities for improving client service
• Looking after ongoing research for trends and providing insight on these findings and ensuring key findings were shared with appropriate internal audiences
• Interacting with planner to provide us valid circuits
• Assigning & validating all carrier facility assignment code and giving authorization for access service request
• Testing circuit at the time of installation of RTD from Operations end to Network user interface mode