Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Professional Highlights
Timeline
Generic
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SOHINI BHATTACHARJEE

Bangalore

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Sr. Manager – Learning & DevelopmentHospitality TrainerAssistant Training ManagerTraining ExecutiveL&D Specialist

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Bangalore, IndiaNew Delhi, DLGurgaon, HRKolkata, WB
Open to relocation: Yes

Important To Me

Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leaveTeam Building / Company RetreatsHealthcare benefitsWork from home option

Summary

Dynamic Learning & Development leader with a proven track record at Brigade Group, driving impactful training strategies that enhanced workforce readiness and service excellence. Expert in capability building and performance audits, I foster high-potential programs while engaging stakeholders to align learning with business goals, ensuring organizational success and employee growth.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Sr. Manager – Learning & Development

BRIGADE GROUP
Bangalore
02.2020 - Current
  • Lead the L&D function across facility management and hospitality operations, partnering with Operations, HR, and senior leadership to build workforce capability, strengthen service excellence, and align learning with business priorities.
  • Own the end-to-end Learning and Development strategy across 30+ operational sites, impacting 600+ employees annually through structured capability-building, workforce-readiness, and performance interventions.
  • Translate business priorities, operational performance gaps, customer experience insights, and audit findings into annual learning strategies, capability roadmaps, and targeted development interventions.
  • Design and facilitate leadership development programs for High-Potential employees, focusing on leadership capability, behavioural effectiveness, and future-role readiness.
  • Designed and delivered 300+ instructor-led and virtual learning programs across service excellence, safety, leadership, behavioral capability, and operational effectiveness.
  • Developed and standardized training modules, SOPs, manuals, induction frameworks, and role-based learning content to improve consistency across multiple locations and business verticals.
  • Drove training and performance audits, SOP compliance reviews, and mystery-audit analysis to strengthen operational readiness and improve service standards.
  • Converted internal audit findings, mystery-audit observations, CX feedback, and business reviews into targeted capability interventions and structured gap-closure plans aligned with operational priorities.
  • Lead new-hire induction and workforce-readiness programs, ensuring employees are aligned with organizational standards, service expectations, SOPs, and role requirements.
  • Developed and led high-performing L&D teams with accountability for learning delivery, capability outcomes, stakeholder engagement, reporting, and performance.
  • Partner with Operations and HR leadership to align learning priorities with business requirements across multiple verticals and geographically dispersed teams.
  • Manage and optimize the Learning Management System to enhance learner engagement, training visibility, completion tracking, reporting, and learning governance.
  • Contribute as a member of the PASH Internal Committee, supporting compliance, awareness, governance, and internal audit requirements; lead and contribute to Great Place to Work and CSR initiatives.

Hospitality Trainer

OYO HOTELS & HOMES PVT. LTD.
06.2018 - 01.2020
  • Trained 800+ frontline and operations employees across Housekeeping, Front Office, and Service Excellence.
  • Delivered learning interventions across 40+ hotels spanning multiple cities, supporting consistent execution of operational and service standards.
  • Designed and refreshed role-based training content for consistent deployment across multiple hotel locations.
  • Utilized training and performance audit findings, SOP compliance checks, and CX performance data to identify capability gaps and deploy targeted learning interventions.
  • Analyzed customer experience feedback to implement focused training actions addressing guest dissatisfaction and service-performance gaps.
  • Collaborated with HR and operations to enhance training readiness and optimize workforce deployment.

Assistant Training Manager

BARBEQUE NATION HOSPITALITY LTD.
02.2016 - 06.2018
  • Managed training operations for 25+ restaurants, ensuring alignment of learning execution with regional operational priorities to enhance staff readiness.
  • Trained and certified 1,000+ employees, including frontline teams and managers, across functional, behavioral, safety, and service capabilities.
  • Supported 10+ new restaurant launches, ensuring pre-opening training readiness and workforce capability.
  • Delivered comprehensive management development programs in food safety, fire safety, grooming, suggestive selling, and Train-the-Trainer, fostering a culture of excellence in service delivery.
  • Led training and performance audits, implementing mystery-audit closure initiatives to reinforce adherence to operational and service standards.
  • Managed training matrices, MIS reporting, and Regional Balanced Scorecards to provide visibility into training execution and performance.
  • Served as a key interface between Operations leadership and L&D execution, translating operational requirements into actionable learning plans.

Training Executive

TMA HOSPITALITY LTD.
07.2015 - 01.2016
  • Trained 200+ employees, supporting onboarding and role readiness across operational teams.
  • Delivered onboarding, functional, and on-the-job training across 5–7 outlets, ensuring consistent training standards and employee readiness.
  • Facilitated continuous learning and on-the-job training initiatives to promote skill development and knowledge retention.
  • Enhanced training compliance and audit preparedness by maintaining detailed training records and documentation.

Education

M.Sc. - Hospitality Administration, Specialisation in Human Resource

IHM Bangalore
01-2015

B.Sc. - Hotel & Hospitality Administration

IHM Kolkata
01-2012

Skills

  • L&D strategy
  • Training execution
  • Leadership training
  • High-potential training
  • Management training
  • Employee training
  • Organizational development
  • Capability development
  • Project management
  • Training analysis
  • Training roadmaps
  • Workforce training
  • Onboarding process
  • Operational excellence
  • Employee engagement
  • Instructor-led sessions
  • Virtual training
  • Blended learning
  • On-the-job training
  • Coaching strategies
  • Train-the-trainer
  • Learning management systems
  • Learning analytics
  • MIS management
  • Balanced scorecard
  • Governance frameworks
  • Stakeholder engagement
  • L&D team leadership
  • Employee retention

Certification

  • CII Certified Workshop – BRSR (Business Responsibility & Sustainability Reporting)
  • Internal Auditor Training – Bureau Veritas
  • Learning & Development Certification – Institute of HRD
  • Communication Coaching Program – Edmyst
  • Participant – CII Young HR Leaders Competition

Languages

  • English
  • Hindi
  • Bengali

Personal Information

Title: Senior Manager – Learning & Development

Professional Highlights

  • 11+ years of Learning and Development experience.
  • 3,000+ employees trained across hospitality and facility management.
  • 80+ locations supported across multi-site service operations.
  • 500+ learning programs delivered through instructor-led training, virtual learning, and on-the-job training.
  • 30+ sites and 600+ employees currently supported annually.
  • 40+ hotels supported through multi-city hospitality training delivery.
  • 25+ restaurants supported through regional L&D operations.
  • 10+ new restaurant launches supported through pre-opening training readiness.

Timeline

Sr. Manager – Learning & Development

BRIGADE GROUP
02.2020 - Current

Hospitality Trainer

OYO HOTELS & HOMES PVT. LTD.
06.2018 - 01.2020

Assistant Training Manager

BARBEQUE NATION HOSPITALITY LTD.
02.2016 - 06.2018

Training Executive

TMA HOSPITALITY LTD.
07.2015 - 01.2016

M.Sc. - Hospitality Administration, Specialisation in Human Resource

IHM Bangalore

B.Sc. - Hotel & Hospitality Administration

IHM Kolkata

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