Kaushlendra Sao

• Directed L&D initiatives across India, enhancing organizational growth.
• Formulated comprehensive learning strategy to align with business objectives.
• Developed succession planning and leadership development strategies for talent retention.
• Created diverse learning resources to support employee skill enhancement.
• Evaluated delivery methods to ensure effectiveness of training programs.

Facilitated workshops and seminars to develop employee skills and knowledge.

• Evaluated training effectiveness through feedback and performance assessments.
• Conducted training needs analysis to identify departmental skill gaps.

• Facilitated new hire training, skill development, and refreshers for monetization teams.
• Managed vendor relationships to ensure optimal service delivery.
• Oversaw learning management systems to enhance training effectiveness.
• Drove monthly recognition and rewards initiatives for monetization teams.

• Directed Training & Development team across seven countries in South East Asia and Middle East.
• Developed and managed content for effective training programs.
• Conducted Train-the-Trainer sessions for Country Training Managers to enhance skills.
• Strategized, delivered, and tracked need-based training initiatives for improved outcomes.
• Drove monthly leaderboards for recognition and rewards to motivate teams.

• Led dealer manpower training across West UP region, enhancing skills of cluster trainers at area office level for Mahindra & Mahindra.
• Drove sales satisfaction index for 12 dealerships, significantly improving customer engagement.

• Directed Maruti Suzuki training initiatives across India, enhancing knowledge in various domains.
• Delivered training sessions on TTT, product knowledge, process improvement, sales techniques, and aftersales service.
• Conducted specialized training in automotive technology and GEMBA methodologies.
• Collaborated with clients including Renault, Nissan (Service), Toyota, Hyundai, Nexa, and Maruti Suzuki.
• Facilitated comprehensive training programs for Suzuki 2W to ensure consistent service standards.

• Led induction programs for new employees at Tata Motors.
  Provided comprehensive product training to elevate team proficiency.
  Delivered process training focused on streamlining operations.
  Coached sales teams to drive revenue growth and meet targets.

• Developed training programs for clients including SBI, Dominos, and Maruti Suzuki.
• Conducted workshops for Indian Railways and Hero Honda to enhance employee skills.
• Trained students at ABES Ghaziabad and IMS Noida & Dehradun on industry standards.
• Delivered educational sessions at LPU Jalandhar and Aligarh College of Engineering & Technology.

• Developed training methodologies for customer handling and CRM software.
• Executed talent acquisition strategies to build high-performing teams.
• Conducted soft skills training to enhance employee communication and interaction.
• Generated reports to assess training effectiveness and identify improvement areas.

• Norwich Union Direct-UK (Aviva) Motor Insurance Sales & Customer Support (Inbound Process)