AMIT SINGH BISHT
Senior Software Engineer
PUNE
Summary
Senior Software Engineer with 11+ years of experience building scalable full-stack and AI-driven systems, specializing in multi-agent architectures, GenAI automation, and developer productivity platforms. Proven track record of delivering high-impact solutions, including increasing customer auto-resolution from 20% to 80%, scaling audit systems 20×, and driving measurable conversion growth. Experienced in integrating OpenAI-powered workflows, designing intelligent orchestration systems, and accelerating legacy modernization using AI-assisted tooling. Strong background in agile execution, Lean practices, and mentoring engineers to deliver high-quality, production-grade systems.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Senior Software Engineer
JustAnswer
Remote
02.2023 - Current
- Built a multi-agent AI system with an orchestrator that detects customer intent and routes queries to specialized sub-agents, each integrated with plugins to fetch user data and determine next actions using OpenAI APIs, enabling end-to-end automated query resolution. Which improved the customer support auto-resolution rate, increasing the auto-resolution rate from 20% to 80%.
- Automated conversation audits using GenAI, by leveraging OpenAI models to evaluate chats across defined audit parameters, increase audit capacity from 30 to 600 conversations per day (20× scale).
- Developed a .NET 10-based MCP server (hackathon project) to accelerate legacy .NET migrations by integrating with Cursor AI, enabling agents to analyze code, execute builds/tests, and iteratively refactor and auto-correct issues, eliminating a large portion of manual upgrade effort.
- Implemented context engineering practices across code bases to embed best-practice guidance into AI-assisted development workflows, enabling more consistent, high-quality code generation and review.
- Increased customer conversion by 15% through implementing a One-Page Funnel at JustAnswer JAvatar pages.
- Followed LEAN implementation practices throughout all the project implementations.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
Senior Software Engineer
SIEMENS TECHNOLOGY
Pune
03.2020 - 02.2023
- Improved application speed by 20% through implementing lazy loading in Desigo CC.
- Enhanced CI/CD pipeline performance by 25-30% by implementing a Mono Repo strategy across development workflows.
- Increased automated test coverage from 40% to 90% by setting up unit and Playwright test cases for Desigo CC.
Associate Solution Engineer
WESTERN UNION
Pune
04.2019 - 03.2020
- Improved development time by 25% and boosted application performance by 40% by migrating the legacy AngularJS app to Angular 5 at Western Union.
- Contributed to five SAFe PI planning sessions to align teams and streamline project coordination within Western Union projects.
Associate Consultant
POLARIS CONSULTING
Pune
03.2018 - 04.2019
- Reduced database load by approximately 40% by migrating the DB-polling service to Tibco MQ, enabling real-time, scalable processing.
- Improved debugging turnaround by 90% and cut deployment time by 75% by migrating Service Base to the TopShelf console app.
Software Engineer
ZENSAR TECHNOLOGIES
Pune
09.2014 - 02.2018
- Improved payment gateway integration speed by 60% by updating system architecture to support N payment providers.
- Boosted application throughput by 25% and reduced development effort by 35% by migrating Web Forms to MVC with EF, and eliminating View State bloat.
Education
B.E. - Computer Science
RGPV
Ratlam05-2014
Skills
Multi-Agent System Design
LLM Integration
Prompt Engineering
Context Engineerin
Cursor/GitHub Copilot
Net Core/Net
Certification
CERTIFIED SCRUM MASTER
Timeline
Senior Software Engineer
JustAnswer
02.2023 - Current
Senior Software Engineer
SIEMENS TECHNOLOGY
03.2020 - 02.2023
Associate Solution Engineer
WESTERN UNION
04.2019 - 03.2020
Associate Consultant
POLARIS CONSULTING
03.2018 - 04.2019
Software Engineer
ZENSAR TECHNOLOGIES
09.2014 - 02.2018
B.E. - Computer Science
RGPV