Amit Shukla
Winnipeg
Summary
Dynamic Senior Executive in Workforce Management at Reliance JIO, adept at leveraging Tableau and advanced Excel for insightful reporting. Proven track record in strategic planning and problem-solving, optimizing schedules to enhance productivity and meet service level agreements. Exceptional communication skills foster collaboration across teams, driving operational excellence. Resourceful personal shopper known for high productivity and efficient task completion. Excel in wardrobe styling, trend forecasting, and client relationship management. Possess strong communication skills, adaptability, and problem-solving abilities, ensuring seamless shopping experiences for clients. Resourceful personal shopper known for high productivity and efficient task completion. Excel in wardrobe styling, trend forecasting, and client relationship management. Possess strong communication skills, adaptability, and problem-solving abilities, ensuring seamless shopping experiences for clients.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Loblaw companies Limited
Winnipeg
03.2024 - 06.2024
- Scan products and process customer transactions accurately using debit, credit, cash, and gift cards.
- Shop for customers by accurately filling their orders with quality products.
- Contact the customer by phone regarding the substitute item, expiring product, and unavailable product.
- great customer service by assisting with general questions, maintaining a positive environment .
- Greeted and assisted customers to foster positive experiences.
Senior Executive in Work force management
Reliance JIO
Navi Mumbai
07.2022 - 02.2024
- Performing Real time monitoring and adjusting the schedule based on needs
- Working on attendance correction
- Calculating FTE's with the help of forecast volume and AHT
- Performing WFM reports like EOD, Productivity etc
- Working on hourly reports like shrinkage, interval wise comparison, AHT, maintaining RTM reports
- Involve in query handling & action on mails
- Extracting real time and historical reports from Tableau, IEX, and Nucleus
- Maintaining outages & Coordinating with respective team
- Adding and removing Chat, Email & Social media Skill sets as per requirements
- Coordinating with operations on the basis of missing the SL and shrinkage report
- Checking and analyzing Chat, Email and social media volume and finding the reason from operation departments
- Circle wise & Type wise data collaborating to check the volume patterns
RTA MIS EXCUTIVE in WFM
CYBERPLAT INDIA PRIVATE LIMITED
Navi Mumbai
04.2019 - 07.2022
- Worked as WFM analyst
- Onshore remote process monitoring, handling multiple process
- Creating shift report, shrinkage, Absence reports etc
- Coordinating with Clients & operations teams for real time updates
- Extracting real time and historical reports from Avaya CMS & IEX
- Handling outages
- Solving real time queries
Account Executive
Shree Enterprise
08.2017 - 03.2019
- Company Overview: (CSTM)
- Prepare, Send and Store Invoices
- Examining expenses submitted by employees
- Payments from accounts payable
- Preparing Salary slip every month
- Monthly paid TDS challan
- Maintain of Bookkeeping Accounting
- Final Balance Sheet making With the Help of CA
- Preparing, GST & TDS Report Monthly
- Preparing Audit Report
- (CSTM)
Accounts & Admin Assistant
Velath Engineering Works
QATAR
05.2016 - 06.2017
- Company Overview: (QATAR GAS)
- Prepared Daily Expenses Voucher
- Maintain Purchase material Detail
- Making Salary Slip of All Employee
- Arrange Camp For all new Employee
- Answering Phones, Taking Memos and Maintaining Files
- (QATAR GAS)
Accountant
KRSHNA & Associates
Thane
09.2015 - 04.2016
- Company Overview: (CA Firm, Thane)
- Reconciliation of Bank Statement
- Preparing & passing Of All Sale & Purchase, Receipt & payment Entry of Client
- Visit a Client Place for Audit & Accounting Purpose
- Visiting a Tax Department Office for Submission Any Document of Client
- (CA Firm, Thane)
Education
Bachelor of Degree -
Oriental College
Sanpada01.2015
Higher Secondary Certificate -
Sai Nath College
Vashi01.2012
Secondary School Certificate -
M.G.H School
01.2010
Skills
- IEX (NICE)
- Tableau
- Genesys
- CC-Pulse
- CMS
- CISCO
- Reporting tools
- Advance Excel
- PowerPoint
- Good computer knowledge and communication skills
- Tally ERP 9 software
- Problem solving
- Strategic planning
- Time management
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Bike riding
- Watching movie
- Singing
Personal Information
- Date of Birth: 04/10/95
- Nationality: Indian
- Religion: Hindu
Special Strength
- Self-confident
- Motivated
- Quicker and eager to learn
- Professionally committed and responsible
- Adapt easily to new situations
Languages
English
First Language
Timeline
Personal Shopper
Loblaw companies Limited
03.2024 - 06.2024
Senior Executive in Work force management
Reliance JIO
07.2022 - 02.2024
RTA MIS EXCUTIVE in WFM
CYBERPLAT INDIA PRIVATE LIMITED
04.2019 - 07.2022
Account Executive
Shree Enterprise
08.2017 - 03.2019
Accounts & Admin Assistant
Velath Engineering Works
05.2016 - 06.2017
Accountant
KRSHNA & Associates
09.2015 - 04.2016
Bachelor of Degree -
Oriental College
Higher Secondary Certificate -
Sai Nath College
Secondary School Certificate -
M.G.H School
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