Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amit Takalkar

Hyderabad

Summary

Dynamic leader with 10 years of experience at Amazon Development Centre, specializing in team performance and engagement. Expertise in project management and data analysis, with a history of mentoring future leaders and implementing effective process improvements. Achieved operational goals while significantly enhancing team productivity and morale.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Device, Digital & Alexa Support Ops D2TS GrpM

Amazon Development Centre (India) Pvt. Ltd.
Hyderabad
07.2017 - 02.2020
  • Drove performance goals for 50-80 associates, aligning with network vision.
  • Guided Team Managers in implementing process improvements and effective management strategies.
  • Developed training programs to enhance team quality and boost productivity.
  • Collaborated with partners across Amazon to identify and resolve D2AS network issues.
  • Coordinated with Programs teams for successful new device launches across the network.
  • Addressed productivity gaps by working closely with CP and workflow teams.
  • Mentored new managers to expedite learning curves and cultivate future D2AS leadership.

Team Manager (D2AS Ops)

Amazon Development Centre (India) Pvt. Ltd.
04.2017 - 07.2017
  • Led development of a team of 10-20 associates, fostering individual growth through tailored development plans.
  • Facilitated hiring processes for new sites in Noida and Coimbatore, ensuring effective talent acquisition.
  • Delivered performance results while providing coaching to enhance team capabilities.
  • Supported critical product launches across the network to drive operational success.

Customer Service Manager (D2TS)

Amazon Development Centre (India) Pvt. Ltd.
05.2016 - 04.2017
  • Led development of team comprising 30 to 60 associates, enhancing operational efficiency.
  • Drove continuous improvement culture through Kaizen and lean methodologies.
  • Identified and eliminated barriers to accuracy, productivity, and quality outcomes.
  • Mentored new managers, expediting learning curves for future Customer Service Managers.
  • Executed delegated responsibilities as second in command to Operations Managers.
  • Established performance goals aligned with network-wide objectives and vision.
  • Collaborated with partners across Amazon to resolve emerging issues within D2AS network.

Customer Service Lead

Amazon Development Centre (India) Pvt. Ltd.
06.2012 - 05.2016
  • Led and developed a team of 10 to 20 associates, ensuring high performance and motivation.
  • Created an environment fostering trust, open communication, and innovative thinking.
  • Coached team members to achieve deliverables through targeted development strategies.
  • Facilitated problem-solving sessions to enhance collaboration and teamwork.
  • Maintained healthy group dynamics, addressing conflicts promptly to promote cohesion.
  • Encouraged creativity and risk-taking, driving continuous improvement initiatives.
  • Recognized team and individual achievements, celebrating exceptional performance regularly.
  • Ensured compliance with policies, escalating non-compliance issues to appropriate authorities.

Quality Analyst

Amazon Development Centre (India) Pvt. Ltd.
05.2011 - 06.2012
  • Streamlined QA process to enhance efficiency and effectiveness.
  • Served as point of contact for initiating and coordinating calibration sessions for leads.
  • Assisted PIP associates with process refreshers and ongoing support.

Customer Service Associate

Amazon Development Centre (India) Pvt. Ltd.
05.2010 - 05.2011
  • Assisted customers with online retail shopping, enhancing overall experience.
  • Resolved customer queries via email and chat in a timely manner.
  • Contributed to Kaizen initiatives for process improvement.
  • Provided support to teammates, ensuring faster resolution of issues.
  • Served as subject matter expert for chat team, training new hires effectively.

Education

Bachelor of Commerce - Commerce

University of Madras

Skills

  • Adaptability to change
  • Team leadership
  • Employee engagement
  • Data analysis and design
  • Data presentation
  • Problem resolution
  • People management
  • Project management

Certification

  • I have been a part of two Kaizen projects, the L&D team, and Audible subscriptions, and SAKE for the reduction of transfers
  • Worked on the post-launch reporting of two Echo devices for the network
  • Won the Best GrpM award for Q1 and Q3 in 2018
  • Conducted two family day events and was part of the PPP core team for 2017 and 2019
  • Was the GrpM engagement POC for D2AS in 2018?
  • Won the CSM award in Q3 2016, and the people manager award in Q2 2017
  • Was selected for the hiring drive for new sites (Noida and Coimbatore)
  • As the CS Lead, I worked on a project to have NEFT as the refund method for all special case refunds
  • Was part of the Amazon.in and Amazonbusiness.in launch teams as CS lead
  • I was part of the pilot batch of the QA team
  • Trained and certified in making great hiring decisions

Timeline

Device, Digital & Alexa Support Ops D2TS GrpM

Amazon Development Centre (India) Pvt. Ltd.
07.2017 - 02.2020

Team Manager (D2AS Ops)

Amazon Development Centre (India) Pvt. Ltd.
04.2017 - 07.2017

Customer Service Manager (D2TS)

Amazon Development Centre (India) Pvt. Ltd.
05.2016 - 04.2017

Customer Service Lead

Amazon Development Centre (India) Pvt. Ltd.
06.2012 - 05.2016

Quality Analyst

Amazon Development Centre (India) Pvt. Ltd.
05.2011 - 06.2012

Customer Service Associate

Amazon Development Centre (India) Pvt. Ltd.
05.2010 - 05.2011

Bachelor of Commerce - Commerce

University of Madras
Amit Takalkar