AMIT THAKUR
Gurugram
Summary
Experienced hospitality professional with a proven track record in delivering exceptional service and operational efficiency. Demonstrated ability to lead teams and manage diverse tasks effectively. Committed to leveraging extensive knowledge and enthusiasm to drive success in management roles.
Overview
9
9
years of professional experience
Work History
Manager CEG (Client Excellence Group)
Table Space
Gurugram
2024.11 - Current
- Spearheaded workspace experience management at all Table Space centers in NCR region, ensuring consistent premium service delivery.
- Led center setup from pre-fit stage, coordinating planning teams and executing projects to align with design and operational goals.
- Planned and procured essential infrastructure and white goods to support operational readiness and meet client needs.
- Managed client relationships and retention, serving as primary liaison for escalations, feedback, and service enhancements.
- Oversaw rental operations and retail leasing, including negotiations and tenant coordination for optimal space utilization.
- Ensured daily operations, upkeep, and facility management met brand expectations and ISO-level service benchmarks across NCR centers.
Experience Manager
JLL
Gurugram
2024.01 - 2024.11
- Formulated and executed strategies for managing client expectations effectively.
- Cultivated relationships with key stakeholders, vendors, and customers to ensure positive experiences.
- Coordinated cross-functional initiatives among marketing, sales, and operations departments.
Duty Manager
Crowne Plaza Today & Hyatt Regency Chandigarh
Gurugram
2021.12 - 2024.01
Front Office Executive & Rooms Controller
Le Meridien, Kochi & Pullman and Novotel New Delhi Aerocity
Kochi
2019.04 - 2021.11
Front Office Associate
JW Marriott New Delhi Aerocity
New Delhi
2016.01 - 2019.03
Education
Bachelors Of Hotel Management -
Chitkara University
Chandigarh04.2016
Skills
- Service management
- Staff scheduling
- Employee development
- Client relationship management
- Team leadership
- Relationship building
- Communication skills
Accomplishments
- Awarded as TS Rising Star for the third quarter of 2024
- Recognized as best employee by JLL for the second quarter '24
- Highest up seller at JW Marriott, New Delhi
- Multiple guest voice champions
- Contribution to achieving the dream award for the top 50 most visited hotels in the world list
Timeline
Manager CEG (Client Excellence Group)
Table Space
2024.11 - Current
Experience Manager
JLL
2024.01 - 2024.11
Duty Manager
Crowne Plaza Today & Hyatt Regency Chandigarh
2021.12 - 2024.01
Front Office Executive & Rooms Controller
Le Meridien, Kochi & Pullman and Novotel New Delhi Aerocity
2019.04 - 2021.11
Front Office Associate
JW Marriott New Delhi Aerocity
2016.01 - 2019.03
Bachelors Of Hotel Management -
Chitkara University