Amit Thorat

Work History

Zenplusfleet Management Pvt Ltd

Mumbai, Maharashtra

06.2024 - 05.2025

Managed daily car rental operations and ensured smooth fleet utilization.
Collected daily rent from drivers and maintained accurate records.
Monitored driver performance and ensured minimum business targets were achieved.
Tracked vehicle usage, mileage, and rental settlements on a weekly basis.
Reported non-performing drivers and arranged for car submissions when needed.
Maintained proper documentation for cars, drivers, and rental agreements.
Prepared and managed rental agreements for newly attached drivers.
Maintained and updated RTO fines data in Google Sheets for easy tracking.
Ensured smooth communication between management and drivers.

Screenzy Digital Commercials Pvt.Ltd.

04.2023 - 03.2024

Communicating with the partners and giving them information about the company, then activating them on platform.
Onboard tourist cab drivers on our platform.
Activating drivers on the platform.
Daily co-ordination with partners.
Resolve devices related issues for partners when they come into the office.
Generating and forwarding drivers monthly payment details to upper management.
Taking care of any payment related concerns from partners.
To keep as many tabs running as possible, it’s important to call drivers to every day.
Proven success in improving customer satisfaction.
Understand the customer needs from driver partners and suggest senior management.
Enhanced partner satisfaction by improving response times.

Savaari Car Rentals

11.2022 - 04.2023

Communicating with the partners and giving them information about the company, then activating them on platform.
Manually booking allocations.
Communicating with the partners who have received the bookings one day ahead and provide them with an explanation and motivation to perform their duties.
Introducing new partners to the platform and educating them about their duties.
Reported issues to higher management with great detail.

ANI Technologies Pvt.Ltd.

07.2017 - 09.2022

Managed prime play walk – in sites Mumbai.
Provided training and support to team of about 6 on how to fix issues related to play devices.
Play opt-out numbers decreased through special inventive schemes with help of management. Retained 85% partners in a span of 6 months.
Responsibility to attend walk in ticket and provide resolution to partners issue/query.
Identify and each daily device issues to the tech team for backend resolution.
Manage prime play installation operation. Improved installation, numbers by identifying potential base and contracting partners to install play devices.
Implemented play device refurbishment process to avoid procurement of new device.
Provide accurate resolutions to complaints raised by play partners.
Proven success in improving customer satisfaction.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Evaluated partner needs and feedback to drive product and service improvements.