AMIT VERMA

Key Impact:

• Uncovered and capitalized on account mining opportunities, driving account value growth and enhancing business development.
• Generated $2 million USD annually through skilled customer engagement management, contributing directly to business expansion and profitability.
• Pioneered a first-of-its-kind ChatGPT automation for query resolution within HCL's Immigration Solutions Group.
• Consistently demonstrated a proficiency in utilizing APIs and SDKs to bridge the gap between disparate systems and achieve seamless integrations.
• Strong understanding of API design principles and possess the technical acumen to effectively troubleshoot and debug API-related issues.
• Excelled at collaborating with cross-functional teams, clearly communicating technical concepts to non-technical audiences, and ensuring all stakeholders are aligned throughout the development process.
• Proven skills in Process Mapping, Business Process Reengineering (BPR), and Data Analysis.

Key Work Area:

API/ SDK Strategy Definition:

• Collaborate with stakeholders to define the overall API/ SDK strategy, including goals, target audience, and business objectives.
• Identify opportunities for API/ SDK monetization, ecosystem development, and growth.

Technical Understanding:

• Good grasp of APIs/ SDKs and the technologies used to build and deploy them.
• Familiarity with RESTful APIs, GraphQL, and other relevant protocols.

User-Centric Mindset:

• Advocate for developers and end-users who access the APIs/ SDKs.
• Ensure that applications meet their needs effectively.

API/SDK Lifecycle Management:

• Oversee the entire lifecycle, from design to deprecation.
• Monitor usage, performance, and security.

Collaboration and Communication:

• Work closely with engineering teams, designers, and other stakeholders.
• Communicate effectively to align everyone around organization/ product end goals.

Accomplishments:

• Won People's Manager Award in Q1, Q4 2023 and Q1 2024.
• Won additional project post delivering previous project from customer who was a detractor in NPS
• Received appreciation from customers as well as senior leadership.
• Received highest 2024 ACSAT among all projects