Amit Verma

• Managed customer service support for Axis Bank, ensuring valuable assistance for banking needs.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Listened to customers' questions and concerns to provide answers or responses.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Managed prompt submission of insurance proposals and ensured policies reached customers on time.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Complied with regulatory guidelines and requirements.
• Conducted financial due diligence on potential investments and acquisitions.
• Deliver exceptional support throughout the customer's claim process.

• Managed a team of 6 Executives and approximately 70 Agents with partnerships involving 2 OEMs.
• Guaranteed prompt submission of insurance proposals to underwriters.
• Ensured successful business outcomes by recruiting new agents and conducting monthly educational meetings on products and commissions.
• Consulted customers regarding feedback on claim journey and policy issuance.
• Supervised branch operations covering customer service, sales activities, policy issuance, claims, and OEM tie-ups.
• Facilitated routine assessments to pinpoint opportunities for staff development.
• Designed promotional campaigns to enhance sales in quieter times.
• Established rapport with clients to understand financial needs, boosting branch loyalty.

• Supervised team of 3 Assistant Managers and 6 Sales Executives to maintain seamless banking operations.
• Implemented banking regulatory policies to enhance operational efficiency.
• Led high-performance team to achieve sales and service goals.
• Oversaw branch banking operations to ensure seamless functionality.
• Facilitated a range of retail banking transactions for individual and business clients.
• Trained new hires on customer service policies and procedures.
• Ensure the highend productive business by opening new accounts, credit cards, loans, insurance and other bank products.
• Educated customers on online banking and mobile banking applications.
• Monitored and verified suspicious activity on customer accounts.
• Approve the applications for new accounts.
• Maintained friendly and professional customer interactions.

• Drove growth of branch books by consistently opening new accounts and diligently

maintaining their monthly MDAB.

• Monitored and maintained detailed records of all operational activities.

• Maintained oversight of daily operations to ensure adherence to company policies and

regulations.

• Increased revenue through effective cross-selling strategies targeting both current and

potential clients of the branch.

• Achieved efficient sourcing and timely disbursement of Home Loan, CC/OD, and Auto

Loan business.

• Achieved zero NFTR by consistently resolving Customer Service requests within time TAT.