Amit Waghe
Gurgaon
Summary
Experienced with over 5 years in operations, people, and project management. Proficient in strategic planning, goal tracking, and monitoring. A team-oriented, analytical thinker with strong organizational skills, dedicated to achieving company objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive
Blinkit
12.2024 - Current
- Led the planning, coordination, and resolution of Strikes, ensuring minimal operational disruption.
- Analyzed strike trends and patterns, identifying potential risks and proactively addressing underlying issues to avoid escalation.
- I conducted a RCA to identify and address the underlying issue, minimizing disruptions.
- Developed and implemented training programs tailored for fleet coaches in the West and South regions.
- Proactively addressed and resolved operational and performance issues faced by fleet coaches.
- Created targeted messages and notifications to engage riders, ensuring timely and relevant updates.
- Conducted comprehensive fraud prevention training for fleet coaches to identify and address fraudulent activities effectively.
- Collaborated with operations and management teams to design fraud detection protocols, streamlining investigation processes.
Fleet Supply Lead
Blinkit Commerce Private Limited
04.2024 - 12.2024
- Provide ongoing support to partners, ensuring their needs are met and issues promptly addressed.
- Onboarding of delivery partners through vendor collaboration, field visits, and internal lead engagement.
- Maintained daily records of partner availability, support ticket's, and reasons for partner churn.
- Forecasted changes in demand and implemented strategies to ensure that the supply within the cluster matched those changes.
- Conducted RCA to identify and address supply inefficiencies, ensuring smooth operations across the entire cluster.
- Managed strike situations and mediated partner conflicts with in-store staff.
- Achieved a reduction in partner surge to below 4% and boosted the percentage of direct handovers to above 80% through the implementation of effective strategies.
- Conducted daily partner briefings and addressed on-the-ground partner issues, fostering clear communication and effective problem-solving.
Supply Associate
Dunzo Digital PVT. LTD.
08.2022 - 03.2024
- Oversee the daily monitoring and management of live operations throughout the city
- Responsible for controlling stockouts effectively
- Provided comprehensive support to delivery partners and merchants, ensuring smooth operations and fostering strong relationships.
- Actively engage in fraud detection and prevention measures
- Successfully met the CPT target In 2022
- Consistently maintain stockouts percentages below 1% during festival seasons
- Utilize data analysis to predict demand and create a supply plan accordingly
- Successfully reduced stockouts in remote geographic areas, optimizing supply efficiency and ensuring consistent availability of supply.
Assistant Store Manager
Dunzo Digital PVT. LTD.
11.2021 - 08.2022
- Experience managing store operations at Xpress Mart Dunzo
- I successfully led and managed a team of 25 employees, focusing on their training and professional development
- Ensure employees are motivated and productive
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Experience handling a daily order volume of 2000 and generating a Gross Transaction Value (GTV) of 5,00,000
- Achieving targets and meeting the matrix to maximize profitability.
Operations Executive
Siddhivinayak Poultry, Hatchery, Breeding Farm.
11.2018 - 11.2021
- Managed daily schedules, employee shifts, and time-off requests
- Keep Record Of Raw Material Consumption Daily and Maintain Petty Cash Record
- Supervised and efficiently executed a 25 crore feed mill project from construction to its operational launch
- Coordinating with supervisors on day-to-day operations
- Made Daily Rate And Weight Correction in Software
- Coordinating with the customers to answer all the queries and ensure complete customer satisfaction
- Maintain daily sales, stock and Payment records.
Education
Master of Business Administration - Finance
Sinhgad Institutes Kashibai Navale College of Engineering Pune.
01.2020
Bachelor of Commerce -
C. D. Jain College of Commerce Shrirampur.
01.2015
Skills
- Microsoft Office
- Problem-solving
- People Management
- Business analysis
- Growth planning
- Program development assistance
Certification
- CCC
- Computer Fundamental
Timeline
Senior Executive
Blinkit
12.2024 - Current
Fleet Supply Lead
Blinkit Commerce Private Limited
04.2024 - 12.2024
Supply Associate
Dunzo Digital PVT. LTD.
08.2022 - 03.2024
Assistant Store Manager
Dunzo Digital PVT. LTD.
11.2021 - 08.2022
Operations Executive
Siddhivinayak Poultry, Hatchery, Breeding Farm.
11.2018 - 11.2021
Master of Business Administration - Finance
Sinhgad Institutes Kashibai Navale College of Engineering Pune.
Bachelor of Commerce -
C. D. Jain College of Commerce Shrirampur.
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