Vikram Kumar
New Delhi
Summary
Dynamic Senior Executive with a proven track record at Tata 1mg Technologies, adept at enhancing operational efficiency and delivering service excellence. Skilled in rapid response coordination and strategic planning, I excel in cross-functional teamwork and effective issue analysis, ensuring high standards in project conformance and customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Senior Executive
Tata 1mg Technologies Private Limited
01.2023 - Current
- Addressed challenging customer issues needing managerial intervention.
- Inspected finalized projects to maintain conformance and high standards.
- Ordered supplies for the oncology department according to established protocols.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated care coordination by delivering critical messages between patients and healthcare professionals.
- Advanced to Trainer role in customer experience
Sr Executive
Expedient Healthcare Marketing Private Limited
04.2021 - 12.2022
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Addressing and Resolving Your Concern via Email.
- Managed and quickly settled social media grievances.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
R.K.R.V. High School Mokama
MokamaAssociate of Science - Senior Secondary
R.R.S Collage Mokama
MokamaBachelor of Science - Botany Honours
R.R.S Collage Mokama
MokamaSkills
Process optimization
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Microsoft office
Team management
MS office
Multitasking
Microsoft Word
Data entry
Organization and time management
Verbal communication
Excellent communication
Supervision and leadership
Dependable and responsible
Multitasking Abilities
Accomplishments
- Customer excellence Awards
- Star Performer of the Year
- Rising Star of the year
Languages
5,C1
Timeline
Senior Executive
Tata 1mg Technologies Private Limited
01.2023 - Current
Sr Executive
Expedient Healthcare Marketing Private Limited
04.2021 - 12.2022
Associate of Science - Senior Secondary
R.R.S Collage Mokama
Bachelor of Science - Botany Honours
R.R.S Collage Mokama
High School Diploma -
R.K.R.V. High School Mokama