SANDEEP KURE
PUNE
Summary
Results-oriented Senior Executive specializing in customer satisfaction and operational efficiency. Expertise in conflict resolution and financial performance management drives timely deliveries and quality service. Strong leadership enhances team collaboration and process optimization, delivering measurable results. Results-driven logistics executive with a strong focus on process optimization, budget oversight, and customer satisfaction. Proven track record in executing efficient delivery strategies and enhancing team collaboration to streamline operations.
Overview
1
1
Language
15
15
years of professional experience
Work History
Senior Executive
Hardcastle Restaurant Pvt. Ltd.
Pune
02.2023 - Current
- Executed package delivery across designated routes, ensuring adherence to schedules and customer satisfaction.
- Coordinated with dispatch to confirm and adjust delivery schedules for optimal route efficiency.
- Collaborated with team members to streamline delivery processes and improve overall team efficiency.
- Maintained accurate delivery and pickup records, enhancing accountability and operational transparency.
- Ensured vehicle compliance with safety regulations through routine maintenance checks.
- Assisted in training new riders on operational procedures and best practices.
- Administered medications and vaccinations, coordinating with veterinarians for comprehensive treatment.
- Conducted research and data analysis to support strategic planning and informed decision-making.
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
Pune
02.2020 - 01.2023
- Oversaw daily restaurant operations, optimizing service and increasing customer satisfaction.
- Developed operational procedures that improved efficiency and quality across all services.
- Monitored financial performance through budgeting and cost control initiatives.
- Trained staff on food safety and customer service standards to ensure compliance.
- Coordinated staff schedules to effectively address peak service demands.
- Managed inventory with strategies for supply ordering and waste reduction.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Collaborated with marketing teams to effectively promote special events and menu items.
Crew Member to Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
Pune
06.2011 - 01.2020
- Supervised daily operations to ensure seamless workflow and team collaboration.
- Managed staff schedules to align coverage with peak times, enhancing overall service quality.
- Trained new crew members on operational procedures and service standards to ensure consistent service quality.
- Coordinated training sessions for new employees to uphold service excellence.
- Delivered exceptional customer service during peak meal periods.
- Resolved customer complaints efficiently, contributing to increased customer satisfaction and loyalty.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Assisted in managing daily restaurant operations and scheduling staff.
Education
HSC -
Maharashtra State Board
Pune03-2011
SSC -
Maharashtra State Board
Pune03-2009
Skills
- Logistics management
- Route optimization
- Process optimization
- Budget oversight
- Stock control
- Data analysis
- Team collaboration
- Conflict resolution
- Customer satisfaction
Languages
English
Intermediate (B1)
B1
Timeline
Senior Executive
Hardcastle Restaurant Pvt. Ltd.
02.2023 - Current
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
02.2020 - 01.2023
Crew Member to Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd.
06.2011 - 01.2020
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board