Sketching
AMITA MIDHA
Project Manager
Ashok Nagar,Delhi
Summary
Experienced Operations Manager skilled in monitoring and managing daily business operations with focus on continuous improvement. Decisive and analytical with more than 10 years of successful performance. Attentive to detail with experience in coordinating projects, programs and improvements. Adept at working with teams to accomplish short and long-term project goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
PROJECT MANAGER
TATA 1MG
05.2021 - Current
- Established and managing a corporate account of Pfizer
- Enrolling patients of Oncology (Breast Cancer) for PAN India
- Verifying the documents
- Team building and training
- Maintaining business data
- Handling the internal and external customers
- Preparing SOPs and manuals
MANAGER CUM PROGRAM RESEARCHER
EDTERRA EDVENTURES
10.2016 - 05.2021
- Co-ordination with PAN India clients (schools)
- Coordination with internal clients/stakeholders
- Liaisoning with editorial and media team for compilation of Student Media Outputs
- Creating course material for the travel programs
- Ensuring availability at all times of complete and updated course materials
- Training and team development
- Conducting workshops in schools
- Data management and record keeping for the internal publication and management process
- Managing all the outsourced resources like editors and content writers
- Quality checking for all the media outputs
SR. ASSOCIATE
XSEED EDUCATION
07.2015 - 10.2015
- Co-ordination between sales and operation team for North region
- Managing educational events
- Preparing the process flow for the team
- Liaisoning with various departments for smooth functioning of the process flow.
MANAGER- OPERATIONS & SERVICE DELIVERY
YES BANK
01.2010 - 09.2010
- Established a new unit across PAN India
- Team building
- Maintaining business data
- Handling the internal and external customers
- Preparing Operations and Credit policies
- Done UAT for a new Software Application
- Preparing process manuals
- Preparing SOPs
ASSISTANT MANAGER
HDFC BANK
08.2006 - 01.2010
- Managed a team of seven, ensuring the activities right from Verification of files, generating Loan Agreement No, pledge/lien marking securities
- Recruitment and training of new resources
- Handing the customer services for entire North
- Interacting with clients, redressing queries & issues; resolving crucial, long pending complaints
- To check all the files maintaining the Service Level Agreement set by the Bank
- CIBIL & Blacklist checking in the SAS system
- PAN INDIA Address upload in the FAS system
- Vault Management- Maintaining records for physical securities in the vault as per audit requirements.
Education
MBA -
ICFAI
04.2004 - 05.2006
Bachelors - Commerce
University of Allahabad
04.2001 - 03.2004
Senior Secondary - ISC
Bishop Johnson College
04.2000 - 03.2001
Higher Secondary - ICSE
Bishop Johnson College
04.1998 - 03.1999
Skills
Team Building
Effective Communication
Coordination
Detail-oriented
Proof Reading
Interests
Crafting
Music
Timeline
PROJECT MANAGER
TATA 1MG
05.2021 - Current
MANAGER CUM PROGRAM RESEARCHER
EDTERRA EDVENTURES
10.2016 - 05.2021
SR. ASSOCIATE
XSEED EDUCATION
07.2015 - 10.2015
MANAGER- OPERATIONS & SERVICE DELIVERY
YES BANK
01.2010 - 09.2010
ASSISTANT MANAGER
HDFC BANK
08.2006 - 01.2010
MBA -
ICFAI
04.2004 - 05.2006
Bachelors - Commerce
University of Allahabad
04.2001 - 03.2004
Senior Secondary - ISC
Bishop Johnson College
04.2000 - 03.2001
Higher Secondary - ICSE
Bishop Johnson College
04.1998 - 03.1999