Amitabh Mukherjee

Highly skilled and motivated professional with over 15 years of experience in Customer experience including back-office operations/support ( Data mining and analysis ), process improvement, and Team management, with a strong background in Lean Six Sigma methodologies, Data science/Data visualization and expertise in managing cross-functional team, seeking to leverage my skills and experience in a leadership role .

• Project Management Professional, 11/01/23, 365 Careers
• ASQ Certified Lean Six Sigma Master Black Belt, 04/01/23, International Institute for Excellence & Effective Leadership
• Certified Artificial Intelligence Data Visualization Proficient/ Project management 06/01/24, AIGPE
• Python for Data Science and Machine learning, 05/01/24, Udemy
• ITSM, 10/01/23, Master of Project Academy
• Lean Six Sigma Black Belt, 10/01/22, Advanced Innovation Group for Pro-Excellence
• Lean Six Sigma Green Belt, 01/01/22, Advanced Innovation Group for Pro-Excellence
• Supply chain risk management, 10/01/21, Udemy Alumni
• Structured Query Language & Visual Basic 6.0, 06/01/01, Classroom training- Core tech

• Executed a project based on Lean Six Sigma Methodologies, to save time for verifying the authenticity of the caller. A project charter was created. We looked into the historical data, and presented the data in phase 1, with our findings. Secondly, we ran a fish bone diagram to uncover the problems, and proposed a solution to the management. In Phase 3, we presented our data, with a high-level document, describing the problem, how it affected the center in terms of the cost, root cause of the problem, and proposed solution to the problem, which was appreciated by the management., Cognizant Technology Solutions, $2520/ Rs 212443.06
• Executed a project to reduce the storage space of the IBM servers, which helped in saving costs and time. The project was run in 3 different phases, and analyzed at each phase including the cost., Accenture Services India Pvt Ltd
• Seamlessly transitioned a US-based insurance process, resulting in a 15% efficiency gain, including onboarding clients, hotel accommodation, airport tickets, and pick up/drop from the airports, Training plan, assessments, system (Computers/Phone checks before go live), daily reporting, Escalation matrix for issues, and closure., Cognizant Technology Solutions