Playing cricket
Amitabh Nayak
Hotelier
Bhadrak Odisha
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
F&B Executive
Welcom Hotel
Guntur
2022.02 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Processed payments and provided receipts to establish proof of transaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Team Leader
Novotel
Vijayawada
2018.11 - 2022.05
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
F&B Associate
Novotel Varun Beach
Visakhapatnam
2016.06 - 2018.11
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Steward
Welcom Hotel Grand Bay
Visakhapatnam
2013.12 - 2016.06
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Assisted servers by providing glassware and utensils to guests.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Trainee
Holiday Inn
Manali
2011.10 - 2012.03
Education
BHM - Hotel Management
Central Institute of Hotel Management And Catering
Bhubaneswar 2010.06 - 2013.09
Matric - English
Sawan Sr Sec School
Pathankot 2002.04 - 2003.03
Hse - +12
Maa Sarada Devi Mahavidyala
Kothar,Bhadrak 2008.06 - 2010.04
Skills
Portion control
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Interests
Listening Music
Social working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
F&B Executive
Welcom Hotel
2022.02 - Current
Team Leader
Novotel
2018.11 - 2022.05
F&B Associate
Novotel Varun Beach
2016.06 - 2018.11
Steward
Welcom Hotel Grand Bay
2013.12 - 2016.06
Trainee
Holiday Inn
2011.10 - 2012.03
BHM - Hotel Management
Central Institute of Hotel Management And Catering
2010.06 - 2013.09
Hse - +12
Maa Sarada Devi Mahavidyala
2008.06 - 2010.04
Matric - English
Sawan Sr Sec School
2002.04 - 2003.03
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