Amitabh Phatak
IT Service Delivery and Management
Ghansoli
Summary
Experienced professional with expertise in IT infrastructure Service Delivery, Data Science and Business Analytics. Proficient in managing global infrastructure, ITIL processes and implementing automations. Strong track record of driving improvements, coupled with on-time and quality deliverables, exceptional team-leading and stakeholder handling skills.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Service Expert (Senior Operations Manager)
Sanofi
9 2019
- Leading Global IT Infra change management and Service Integration and Management (SIAM) change function
- Mange a team of change managers across Cognizant, Accenture and other vendors to drive active collaboration
- Part of team who led the Major Incident Management function onboarding
- Driving process improvements by working with various stakeholders and Vendor teams
- Conceived and implemented the Virtual CAB and 4 eye process which is operational across Sanofi IT infrastructure services
- This has led to saving of 1000s of hrs per year for technical personnel and led to reduced P1s from change
- Engaging with various stakeholders including Service Owners, Application owners, SMEs, IT vendors and Business functions (M&S, R&D) to streamline process and operations
- Managed Inhouse Instructor Led and Virtual trainings (I learn) and created process documents and handbooks for change operation teams
- Contributed to projects and improvements across Organization as below: Power BI Dashboard Project for Devops and MS plants Extracted data from SAP Solman using IICS
- Created Power BI reports with various visuals to present the metrics effectively
- Data transformation and modelling
- Transformed data to Snowflake using IICS and present data to end users
- Documentation of project updates in Confluence
- Working with Cognizant developers to implement requirements.
Service Manager
Cognizant
02.2017 - 04.2019
- Led the project to design and migrate NetBackup solutions globally from obsolete tape-based solution to on-prem and cloud disk-based solutions
- Setup up internal chargeback mechanism for backup service by calculation ROI and arriving at a per GB cost
- Ensuring the service deliverables for backup and storage services were met
- Preparing business cases for new initiatives, presenting to management, budgeting
- Driving initiatives from Automation and Optimization perspective to drive efficiency
- Managing and motivating team of 5 Team leaders and 10 vendor engineers
- Handling internal and external audits for backup and storage services.
Team Leader (Mumbai)
Larsen and Toubro Infotech Pvt. Ltd
03.2016 - 02.2017
- Led team of engineers to support Data Backup infrastructure for L&T group companies
- Monthly reviews with stakeholder in service metrics Conducting POC on new products and providing recommendations for purchase decisions
- Vendor Management
IT Support (Vienna-IAEA)
Larsen and Toubro Infotech Pvt. Ltd
04.2014 - 02.2017
- Handled the Windows Bring your own device project
- Created SOPs and KBs for the Customer support department
- End user support to Safeguard inspectors during site visits.
SME/Senior Consultant
Cap Gemini India Pvt. Limited
05.2008 - 04.2014
- Led team in Managing and monitoring Data backup environment of UK Pharma Client spread over multiple geographies
- Led implementation for migration from Netbackup to Avamar backup software
- Assisting in internal and external audits related to backup services
- Ensuring the backup and restore success metrics were as per KPI.
IT Analyst
Datamatics -IAEA Austria
02.2006 - 05.2008
- IT Analyst providing support to users, delegates, and conferences.
Data Backup Administrator
Atos Origin India Limited
07.2005 - 02.2006
- Data Backup Administrator for UK Atos Infra
Tech Support Engineer
Veritas Software India Limited
10.2003 - 06.2005
- Worked as a Tech Support Engineer to support global customers on backup software.
IT Source
01.2003 - 10.2003
- User management and Network monitoring support.
PCS
12.2001 - 01.2003
- User management and Network monitoring support.
Education
Bachelor of Engineering - Electronics and Telecom
Mumbai University
Executive PG - Data Science, Business Analytics
Aegis School-IBM
Skills
Service delivery
Stakeholder management
People management and leadership
Vendor management
Change management
Problem management
Machine learning
Scrum methodology
Certification
ITIL V4 certified
Personal Information
- Date of Birth: 01/17/1979
- Marital Status: Married
Timeline
Service Manager
Cognizant
02.2017 - 04.2019
Team Leader (Mumbai)
Larsen and Toubro Infotech Pvt. Ltd
03.2016 - 02.2017
IT Support (Vienna-IAEA)
Larsen and Toubro Infotech Pvt. Ltd
04.2014 - 02.2017
SME/Senior Consultant
Cap Gemini India Pvt. Limited
05.2008 - 04.2014
IT Analyst
Datamatics -IAEA Austria
02.2006 - 05.2008
Data Backup Administrator
Atos Origin India Limited
07.2005 - 02.2006
Tech Support Engineer
Veritas Software India Limited
10.2003 - 06.2005
IT Source
01.2003 - 10.2003
PCS
12.2001 - 01.2003
Service Expert (Senior Operations Manager)
Sanofi
9 2019
Bachelor of Engineering - Electronics and Telecom
Mumbai University
Executive PG - Data Science, Business Analytics
Aegis School-IBM
Similar Profiles
TAWANA JONESTAWANA JONES
Regulatory Site Officer at SanofiRegulatory Site Officer at Sanofi
Santiago ToboSantiago Tobo
Purchase Markets Specialist at SanofiPurchase Markets Specialist at Sanofi
Khir Eddine OsmaniKhir Eddine Osmani
Global Transplant Medical Lead at SanofiGlobal Transplant Medical Lead at Sanofi
Jerry C. MillsJerry C. Mills
Team Lead at SanofiTeam Lead at Sanofi
Shrichandra KumarShrichandra Kumar
MIS Analyst (GOLD DEPT) at HK Jewels Pvt. Ltd.MIS Analyst (GOLD DEPT) at HK Jewels Pvt. Ltd.