Amit David John
Digital Marketer
Kolkata,West Bengal
Summary
To become a part of Tourism / Hospitality Industry. To work as a team member towards the development and promotion of business and simultaneously building career in the industry.
Overview
19
19
years of professional experience
Work History
Customer Relationship Officer
GB Tech Service Pvt. Ltd.
02.2021 - Current
- Working for a USA based company as customer service officer in health-care sector
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Backend support in operation with medical billing services and data entry.
- Coordinated with team of customer service personnel while helping front-line team members work effectively with daily customers.
Logistic Assistant
Oxfam India - NGO
08.2020 - 10.2020
- Maintaining and supervising warehouse inventory and supply chain
- Coordinating with the team for transportation and distribution of goods in pre-planned destinations
- Back-office operations, documentations, and communications.
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
Visa Processing Officer
Udaan India Private Limited
07.2016 - 03.2020
- Visa processing documentation and submission for all countries
- Support for corporate travel desk at Capgemini / Accenture Kolkata Info-space visa desk
- Back-office operations, agent, and corporate coordination.
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
MICE Executive
Incentives and Conference Planners
04.2015 - 01.2016
- Visa and Passport documentation
- Conference documentation
- Incentive tour documentation
- Foreign Remittance
- Back-office operations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times in visa related work.
Marketing and Communication Executive
Venus Travel Incorporated
05.2013 - 01.2015
- Package Sales and Marketing, communication.
- Received and processed customer feedback, supporting customer journeys and adapting strategy to reflect ambitions.
Tour Executive
Travel Bureau, Kolkata
11.2008 - 04.2013
- Airport Representative for the company
- Provide ground facilitation including flight reservation / ticketing and confirmation, hotel accommodation, transport requirement, guide requirement, visa related task, organizing travel itinerary and other travel related problems
- File handling, filing and other back-office operation
- Correspondence via emails with principal agents regarding travel services, rate quotations and other queries.
- Enhanced customer satisfaction by providing personalized and efficient tour experiences.
Tour Executive
Rank Travels & Allied Services
11.2004 - 06.2008
- Providing all ground services for incoming travelers including transport allocation, guide allocation, hotel accommodation, travel suggestions and planning of itinerary
- File Handling & Back Office Operation
- Correspondence with various agents via mail/telecommunication for the smooth functioning of tours
- Airport Representative for the company.
Education
Skills
- IATA Ticketing through - Amadeus GDS
- Visa & Immigration Consultant
- Customer Relations
- Digital Marketer
Languages
English
Hindi
Bengali
Summary Of Experience
More than 16 years of experience acquired via Travel Industry employment & training including visa and immigration. Services. Developed techniques of good guest / Customer relations & Services for domestic, international, and corporate clients, back-office operations management, updating presentations and interpersonal skills in Travel business. Positive Aspect– Good team player, punctual, hard worker, honest, always willing to learn new things & with strong work ethics.
Personal Information
- Date of Birth: 03/04/83
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Traveling
- Reading
- Music
- Singing
Timeline
Customer Relationship Officer
GB Tech Service Pvt. Ltd.
02.2021 - Current
Logistic Assistant
Oxfam India - NGO
08.2020 - 10.2020
Visa Processing Officer
Udaan India Private Limited
07.2016 - 03.2020
MICE Executive
Incentives and Conference Planners
04.2015 - 01.2016
Marketing and Communication Executive
Venus Travel Incorporated
05.2013 - 01.2015
Tour Executive
Travel Bureau, Kolkata
11.2008 - 04.2013
Tour Executive
Rank Travels & Allied Services
11.2004 - 06.2008
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