Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Accomplishments
Languages
Timeline
Generic
Amitendra Singh

Amitendra Singh

Gurgaon

Summary

An accomplished IT leader with a proven track record of managing large teams, complex projects, and organizational change. Leverages extensive technical knowledge and leadership expertise to deliver value, foster innovation, and develop high-performing teams. Recognized for strategic thinking, operational excellence, and commitment to continuous improvement, I am poised to drive success in future leadership roles. Achieved over £140K in savings through process efficiencies while enhancing team engagement scores above 98%. Expert in risk mitigation and vendor management, driving successful transitions and organizational transformation across diverse projects.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Regional Practice Manager - British Telecom Global – Customer Design and Delivery

British Telecom
Gurgaon
07.2013 - Current
  • Responsible for leading the Program and Project delivery task-force managing the delivery of T&T and In-life Service Requests work package for AMEA (Asia Middle East and Africa) HUB as Program and Project Management Functions owner.
  • Own the Service Request lead to cash cycle and global P&L, drives efficiencies over revenue and customer SLAs, tap revenue leakages from incident SLA breaches and scope creeps.
  • Global Issues & Escalation Tracking, Regional cadence management and Customer Dependency reporting, Risk Register & Schedule change management tracking.
  • Cost to Serve Management, Regional Financial Governance, TLR & TLC Efficiency Management, Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance and skill upgrade initiative launch, PM skill gap analysis and up-skilling.

Regional Practice Lead - British Telecom Global – Customer Design and Delivery

British Telecom
01.2022 - 12.2022
  • Responsible for delivery of T&T and In-life Service Requests work package for multiple contracts like Jabil, Walgreens Boots, Solvay, Rio Tinto, ALS Global, Alstom, Adecco, Bridgestone, Shell, Blue Triton Brands, AIA, IAG, ABB, Tarmac, Chopard, Emirates across the lead to cash cycle as PM Functions owner.
  • Own the Service Request lead to cash cycle and global P&L, drives efficiencies over revenue and customer SLAs, tap revenue leakages from incident SLA breaches and scope creeps.
  • Contract Issues & Escalation Tracking, Customer Dependency reporting, Risk Register & Schedule change management tracking.
  • Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance initiative launch, PM skill gap analysis and up-skilling.

Contract Delivery Services T&T Portfolio Manager

British Telecom
10.2018 - 01.2022
  • Responsible for People Managing Project Managers delivering T&T or complex In-life Service Requests work package for contract across the PM Functions.
  • Own the HR, mentoring and skill enhancement, productivity and utilization and delivery compliance responsibilities for the PMs, drive efficiencies over revenue and customer SLAs, tap revenue leakages from incident SLA breaches and scope creeps.
  • Global Issues & Escalation Tracking, Customer Dependency reporting, Risk Register & Schedule change management tracking.
  • Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance initiative launch, PM skill gap analysis and up-skilling.
  • Achievements – People Management – Leadership Score >92 for 3 consecutive years and engagement score of >98% for 3 consecutive years. >140K GBP of TLR/TLC Savings via efficiencies which were 34% contributor for entire CDS efficiencies for year 19-20.

Global Service Request Management Lead

British Telecom
01.2017 - 10.2018
  • Responsible for delivery of T&T and In-life Service Requests work package for Jabil contract across the lead to cash cycle as L2C owner.
  • Own the Service Request lead to cash cycle and global P&L, drives efficiencies over revenue and customer SLAs, tap revenue leakages from incident SLA breaches and scope creeps.
  • Global Issues & Escalation Tracking, Customer Dependency reporting, Risk Register & Schedule change management tracking.
  • Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance initiative launch, PM skill gap analysis and up-skilling.

Transition and Transformation Regional Director – Americas

British Telecom
08.2016 - 12.2017
  • Responsible and accountable for LAN, WAN, WLAN, IPT Transition & Transformation deliveries for Americas region.
  • Request management and resource allocation and Deallocation processes and linked governance inclusive of shrinkage for region.
  • Programme Governance, PM Performance Evaluation.
  • Transition and Transformation Governance and lead to cash assurance.

Process Architect and CBS T&T Lead

British Telecom
01.2017 - 05.2017
  • Responsible for the delivery of T&T delivery work package on the Nestle Account.
  • Design and implement sharepoint based delivery governance tracking and deploy Delivery Tracker, Global Issues & Escalation Tracking, Customer Dependency reporting, Risk Register & Schedule change management tracking.
  • Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance initiative launch, DPM skill gap analysis and up-skilling.

Transition and Transformation Global Migration Head – Americas

British Telecom
12.2017 - 03.2017
  • Responsible and accountable for Global DC consolidation, LAN, WAN, WLAN, IPT Transition & Transformation deliveries, Global Legacy Setup decommission.
  • Effective review management to close scope change requests, Transformation work acceptance.
  • Billing and Transformation closure.
  • Achievements: Successfully closed a T&T deal running from last 3 years and saved a penalty of 300k $. Showcasing the promising delivery standards brought 2 new Americas contracts as WIN new business deals.

Transition and Transformation Competency Design Executive

British Telecom
02.2016 - 08.2016
  • Played the role of the process architect to setup of the functional organization for Transition & Transformation Competency.
  • Setup the request management and resource allocation and Deallocation processes and linked governance inclusive of shrinkage.
  • Programme Governance, PM Performance Evaluation model, and contract service review model setup.
  • Transition and Transformation Governance sharepoint setup.

Contract Delivery Tower Head CDSS – Procter and Gamble, United States

British Telecom
07.2015 - 02.2016
  • Played central to the Strategic move to transition the DPM function fully into BT CDSS from a 3rd party vendor.
  • Resource mobilization and setup of the project management taskforce for 30 resources with end to end process and resource mobilization.
  • Achievements- Client Verbatim- “Due to his involvement, this move was highly successful and was nearly flawless as we replaced 60% of our DPM(delivery project manager) force. He planned training, updated documentation, and provided excellent direct on site leadership during the critical transition period.”

Tower Lead- System & Knowledge Management – P&G, United States

British Telecom
10.2014 - 07.2015
  • Maintain and manage workflow structure, permissions, and improvements to SRM work management systems (S3, SharePoint, box.net).
  • Maintain taxonomy of knowledge capital and management of SharePoint sites for project documentation, processes, and other reporting.
  • Measure and report on ‘time to quote’ and ‘time to order’ for CPE and Transport order management.
  • Monitor and address data quality issues within Delivery Tracker. Provide training to DPMs on proper usage of deliver tracker, issue/risk.
  • Achievements- Developed a complex Site Transformation 3 Years wave planning and reporting mechanism for LAN, WAN and WLAN Towers – well taken by the client.

Global PMO – Procter and Gamble, United States

British Telecom
07.2013 - 09.2014
  • Responsible for the delivery of the PMO work package on the P&G Account (P&SD CPG vertical).
  • Project delivery governance, process gap identification and rectification, Jeopardy Management, Training need identification, RFT and DOT metric management and data driven governance initiative launch, DPM skill gap analysis and up-skilling.
  • Manage the P&G account structure, team, delivery objectives and strategy.
  • Manage project governance to adhere to agreed Time, cost and quality, and to meet the Customer and P&G contract team’s satisfaction.
  • Manage customer expectations through effective stakeholder Management both within and outside BT.
  • Issue and Escalation Management.
  • Manage the P&G Project Reporting and communications intended for the internal and external stake holder.
  • Produce weekly Risk/Issue, Change Management reports from SharePoint for each regional lead, global teams and steering group showing open risks/issues/changes.
  • Monitor and host governance calls (Risks and Issues; Understand the P&G resource profile and update the P&G Delivery Resource Plan on a quarterly basis.
  • Support the Program Delivery Director with producing the Bi-annual Resource Forecast.
  • Achievements- TSO award – For Initiator of Change, Sharepoint Site and Delivery Tracker Methodology Introduction, RFT and DOT Tracking, Schedule change governance launch, Circuit Cease Tracking Launch, Bring into Service process introduction. Annual Rating – VG, Customer accolades and appreciation for initiatives each quarter, CDSS BT – Rising Star, Quarter 2 and Quarter 3 Role Model.

Program Manager – Ceva Email Infrastructure Remediation/Redesign, Netherlands

HCL Technologies. Ltd.
Manesar
04.2013 - 06.2013
  • The objective of this project is to provide a high performance, scalable, robust and manageable solution which provides a fast and consistent email experience to users catering to 30000 user account as part of the HCL’s CSI initiative for Cevalogistics.
  • Responsibility includes to project manage the setup of the new email infrastructure with its DR across two sites and integrate the same with the existing AD.

Program Manager - Södertälje Montreal Transition Programme, Sweden

HCL Technologies. Ltd.
Manesar
06.2012 - 03.2013
  • The R&D transformation taking place in 2012 for Astra Zeneca affects the entire sites in Södertälje and Montreal.
  • This means that IS/IT for all business functions are affected.
  • As a response to this, a common SET IS and CIS initiative called Södertälje & Montreal IS Transition Programme is set up.
  • Handle changes to all affected applications, data stores, lab systems and IT infrastructure in Montreal and in buildings 681 and 681D in Gärdtuna as well as all affected user accounts and end user computing items in Södertälje and Montreal, while minimizing the impact on remaining operations, also setup new datacenter in Gärdtuna.
  • Execute as components are either decommissioned (deleted, sold, returned, archived), moved (migrated, physically moved), or retained.

Project Manager- Pharma Dev LIMS

HCL Technologies. Ltd.
Manesar
05.2011 - 06.2012
  • Set up the infrastructure hosting environment for the Lab Information Management system in the world datacenter in USA and Sweden to support the LIMS portal as part of the global hosting contract for HCL.

Project Manager Acision- Regional Delivery (Telecom VAS Product Deployment)- EMEA & Pakistan

HCL Technologies. Ltd.
Manesar
09.2011 - 04.2012
  • Acision as part of the business sustenance plan and global delivery presented the requirement to HCL for roll out of the Telecom-VAS applications like SMSC, MMSC, MCO, ACE, PSA, M+ for the Europe & Russia geography to meet the contractual obligation to end customer like Telecordia, British Telecom, O2, TeliaSonera, Orange and Belgacom.
  • Program managed 29 projects for telecom VAS with regards to project kick off, charter sign-off, project definition, scope calculation, solution from Solutions Team - for T&D and production setups, collection of implementation plans from competencies / Acision, ensuring the availability of resources at onsite and offshore location with right WBS allocation, confirmation and verification for Data Center readiness and completion.
  • Ensuring timely – ISR, raising process and equipment ordering, completion for – T&D and production setup, BRD & CAT sign off, design and build, system integration testing, UAT training, and roll out.

Project Manager DLF

IBM India Pvt. Ltd.
Gurgaon
12.2010 - 08.2011
  • Service contract restructure, negotiation, sign off, project definition presentation, establish transition out criteria, devise project plan, create WBS, business dis-engagements, resource allocation and de-allocation, vendor contract terminations, IT transition and common asset transfer and financial close out, resource ramp down, SLA re-negotiations, knowledge transfers, operational process restructuring, license transfers, technical dis-engagement, closure of contracts with ISVs, and BRD sign off.

Project Manager -DIAL Project (Delhi International Airport Ltd)

IBM India Pvt. Ltd.
03.2009 - 01.2011
  • IBM has to provision managed network infrastructure comprising of LAN and WAN integrating the Delhi International Airport Passenger Terminal Building (Terminal 3 built to handle 60 million passengers for 2010 Commonwealth Games) with other ancillary building spread over the airport campus.
  • This planned network is the backbone of entire airport IT infrastructure. The works include implementation of 40,000 wired network terminations, wireless network points, approximately 150 km of cable raceways and ladders, 20 Kms of duct banks connecting 19 campus building, networking of 116 communication rooms, 3 main server rooms, and 23 IT sub-systems such as CCTV, ACS, FIDS.

Project Manager – Dial T3 - IT Systems Network Project “Commission Test Certificate Generation”

IBM India Pvt. Ltd.
04.2010 - 12.2010
  • Defined, developed and managed the project specific inspection request workflow for all plant & material installed at DIAL site.
  • Spearheaded the Inspection Request Sign-Off process for issuance of Commission Test certificate to realize 46% of base value of the overall contract commercials for IBM worth 18 Million USD, and change orders that contributed additional business to IBM, worth 8 Million USD, 25% over and above, to the total project contract value.
  • Facilitated IR Sign-Off Management, contributed to scope identification activities, conducted quality reviews and ensured technical and delivery assurance for base work and change orders, and handle commercial implication and stakeholder communication for Inspection Reports.

Project Manager – Dial T3 - IT Systems Network Project- Passive Design Generation

IBM India Pvt. Ltd.
03.2009 - 03.2010
  • Defined, developed and managed project specific passive design generation workflow.
  • Headed the Design & Interface Team for EPC and T/C/I project DIAL (Delhi International Airport Limited) project for network of Terminal-3 IGI Airport, and the QA & QC team to systematically cover the inspection & audits for all the installations carried out by IBM at DIAL projects to assure compliance with quality standards.
  • Coordinated and interfaced with 23 IT systems for additional requirement to base works to tap all coordination issues.

Project Manager Videocon Telecommunications Ltd

IBM India Pvt. Ltd.
09.2009 - 12.2009
  • Datacom IT Infrastructure Setup.

Project Manager – Project Lotus – AEB Separations Project – American Express

IBM India Pvt. Ltd.
09.2008 - 03.2009
  • AET India under the Project Lotus planned to handle the technology related aspects of AEB separation & additional business growth requirements in a phased manner termed under the Project Lotus Part A.
  • Project Lotus Part B is the logical continuation of Project Lotus Part A. Part B introduces enhanced capabilities in the Network Infrastructure Voice Uplift (Avaya CM5), Internet Proxy implementation, Spares procurement, NAC Uplift, Voice Uplift (Call Center n/w upgrade), Voice Uplift (SAI Billing), TAN Uplift, NAC AMC.

Project Governance for End User Services

IBM India Pvt. Ltd.
07.2008 - 09.2008
  • Apply Marginal Analysis Principle & Economic Principle for optimization and standardize labor/resource clocking across the competency.
  • Handle resource enablement, resource utilization, skill inventory and resource skill up gradation by creating central resource skill-set repository.
  • Prepare & present the review data for the PRM function.
  • Governance of the project running in end user services through weekly reviews across all 18 SO accounts by analyzing trends, service level commitments and thresholds.
  • Handle incident management, establish thresholds and exception (alerts) reporting procedures, and share the top call reasons with all the delivery towers through incident analysis.
  • Designing Competency Transformation Review Structure for SLA Management.
  • Tools Standardization across 22 accounts in EUS competency to bring down instances related to platform dependency during incident management, and setup of Standard operating procedures.

Assistant Manager – Transitions / Operations

IBM Global Business Process Services
Gurgaon
09.2003 - 08.2008

Education

Advanced Program In Leadership In The Digital Era - Strategic Management

IIM- Indian Institute of Management
Lucknow
09-2022

Post graduate diploma (PGDCA/MCA) - computer applications

Institute of Management Studies (IMS)
Ghaziabad
01-2003

B. Sc - PCM

Lucknow University
Lucknow
01.2000

XII -

New Way School
Lucknow
01.1997

Skills

  • People management
  • Strategic leadership
  • Continuous improvement
  • Program and project management
  • Strategic planning
  • Transition and mobilization
  • Data center design and management
  • Agile methodologies
  • Infrastructure planning
  • Training and development
  • IT security management
  • Quality assurance and compliance
  • Vendor relations
  • Disaster recovery planning
  • Budget optimization
  • Change management
  • Risk management
  • Interface communication
  • Data center operations
  • Requirements management
  • Organizational transformation

Certification

  • CompTIA A+ Computer Hardware & Software Certification
  • AS 400, RPG 400, CL 400 from Institute Of Management Studies (IMS Ghaziabad) (Educations Partners with IBM)
  • ITIL V3 Foundation Certification
  • Certificates Awarded for “Presenting Your Case”, “IT Security & Controls”, “Customer Confrontation & Conflict”, “Client satisfaction”, “Effects of Organizational - Change”, “Strategic Management – Planning”, “Strategic Management – Analysis & Choice” from IBM.
  • Certificates Awarded from IBM for PMCOE recognized courses namely PM75G, PM54G, PM36G, PM12G, PM63G, PM08G, PM36G, PM45G, PM49G, and PM50G.- IBM Accreditation for Associate Project Manager.

Personal Information

  • Passport Number: Valid Indian Passport (F8851054)
  • Father's Name: Mr. A. N Singh
  • Date of Birth: 11/27/79
  • Gender: Male
  • Marital Status: Married
  • Visa Status: 10 Years multiple entry US Business Visa

Affiliations

  • Recognized as the best people manager, with a focus on mentoring, career development, and fostering an inclusive environment. Successful onboarding and offboarding processes ensured resource integrity. High training and engagement indices reflect strong leadership and team motivation.

Accomplishments

- Best People Manager (2023-24)

- Awarded for Innovations and leading for change

- Multiple certifications from IBM and other top institutions

- High leadership scores and engagement ratings over multiple years for BT & IBM

- Recognized for operational excellence and strategic contributions

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Elementary (A2)
A2
Bengali
Beginner (A1)
A1
Urdu
Beginner
A1

Timeline

Regional Practice Lead - British Telecom Global – Customer Design and Delivery

British Telecom
01.2022 - 12.2022

Contract Delivery Services T&T Portfolio Manager

British Telecom
10.2018 - 01.2022

Transition and Transformation Global Migration Head – Americas

British Telecom
12.2017 - 03.2017

Global Service Request Management Lead

British Telecom
01.2017 - 10.2018

Process Architect and CBS T&T Lead

British Telecom
01.2017 - 05.2017

Transition and Transformation Regional Director – Americas

British Telecom
08.2016 - 12.2017

Transition and Transformation Competency Design Executive

British Telecom
02.2016 - 08.2016

Contract Delivery Tower Head CDSS – Procter and Gamble, United States

British Telecom
07.2015 - 02.2016

Tower Lead- System & Knowledge Management – P&G, United States

British Telecom
10.2014 - 07.2015

Regional Practice Manager - British Telecom Global – Customer Design and Delivery

British Telecom
07.2013 - Current

Global PMO – Procter and Gamble, United States

British Telecom
07.2013 - 09.2014

Program Manager – Ceva Email Infrastructure Remediation/Redesign, Netherlands

HCL Technologies. Ltd.
04.2013 - 06.2013

Program Manager - Södertälje Montreal Transition Programme, Sweden

HCL Technologies. Ltd.
06.2012 - 03.2013

Project Manager Acision- Regional Delivery (Telecom VAS Product Deployment)- EMEA & Pakistan

HCL Technologies. Ltd.
09.2011 - 04.2012

Project Manager- Pharma Dev LIMS

HCL Technologies. Ltd.
05.2011 - 06.2012

Project Manager DLF

IBM India Pvt. Ltd.
12.2010 - 08.2011

Project Manager – Dial T3 - IT Systems Network Project “Commission Test Certificate Generation”

IBM India Pvt. Ltd.
04.2010 - 12.2010

Project Manager Videocon Telecommunications Ltd

IBM India Pvt. Ltd.
09.2009 - 12.2009

Project Manager -DIAL Project (Delhi International Airport Ltd)

IBM India Pvt. Ltd.
03.2009 - 01.2011

Project Manager – Dial T3 - IT Systems Network Project- Passive Design Generation

IBM India Pvt. Ltd.
03.2009 - 03.2010

Project Manager – Project Lotus – AEB Separations Project – American Express

IBM India Pvt. Ltd.
09.2008 - 03.2009

Project Governance for End User Services

IBM India Pvt. Ltd.
07.2008 - 09.2008

Assistant Manager – Transitions / Operations

IBM Global Business Process Services
09.2003 - 08.2008

Advanced Program In Leadership In The Digital Era - Strategic Management

IIM- Indian Institute of Management

Post graduate diploma (PGDCA/MCA) - computer applications

Institute of Management Studies (IMS)

B. Sc - PCM

Lucknow University

XII -

New Way School

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