Hi, I’m
Barnali Chakraborty
Bangalore
Summary
Over 17 Years of Telecom experience on different products & process. A highly capable delivery manager with ability to interact confidently with both technical and customer facing teams and enable the delivery of solutions which meet business needs without compromising customer experience. Has in-depth knowledge of OSS Architectures (2G/3G/4G/5G/RAN + CORE) with an ability to work in a fast-paced environment, prioritizing and managing multiple projects & responsibilities with high change and high complexity. Excellent written and oral communication skills with an ability to collaborate and influence others at all levels. Self-motivated & self-driven professional with a proven track record of success in project deliveries. Certified Scrum Master contributed towards company growth by implementing continues process improvement, production optimization and high performance team development.
Overview
17
years of professional experience
1
Certification
Work History
Ericsson India Global Services (EGIL)
Senior Service Delivery Line Manager (Telecom)
04.2018 - Current
Job overview
- End-to-end Project Management with complete ownership from planning to handover. Analyze project scope & timeline along with solution offering. Spearheading the entire project steering & project governance.
- Maintain quality of project deliveries. On time, within budget & error-free deliveries.
- Escalation Handling and resolving conflicts.
- Assessed training needs of staff members and created plans for professional development.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Change Request management, Risk Management, Stakeholder management.
- Line management/People management of 30 resources (Engineers/Solution Architects/Team-leads). Resource utilization, Coaching, mentoring, competency developments, IPM discussion & salary reviews, resource retention, mentoring & team building.
- Supervised automation and digital platform use.
Ericsson India Global Services (EGIL)
Solution Architect & Sr. Solution Integrator (OSS & ENM)
01.2011 - 03.2018
Job overview
- HLD/ LLD preparation, impact analysis, Risk analysis, hardware dimensioning, IP planning (SED), license requirement analysis, ordered hardware & software, defining acceptance criteria(TOL) etc
- Supporting Presales activity, working with Core3 team to provide solution for OSS-RC & ENM as per customer requirement, preparing solution description document, provide cost/effort estimates for solution, preparing technical presentation for customer
- Experienced SA for 2G/3G/4G/5G projects
- Testing: Preparing Test specification document, execute test cases, updating test record document, AT sign off
- Experienced in NOC, Shift Management & Process Improvement/Implementation.
Idea Cellular Ltd.
Assistant Manager –OSS
11.2009 - 12.2011
TATA Teleservices Ltd.
Assistant Manager
06.2007 - 11.2009
Education
Netaji Subhash Engineering College
05-2007
University Overview
Bachelor of Technology (Engineering Degree/ B.Tech) in Electronics and communication -2007
Skills
- Agile Leader / DevOps/CICD/ Automation
- Cloud / Virtualization /Orchestration/ EVNFM
- People management
- Project Management
- Service Delivery
- Customer service Skills
- Account Management
- Strong analytical & problem-solving skills
- Conflict Management
- Complex decision-making skill
- Performance Management
- Embracing change
- Presentation & communication skills
Accomplishments
- BDGS SDU-I People Leadership & Beyond Award - 2021
- Service Delivery Excellence Award (SDEA) 2020.
- Appreciation from CU / CPM/MADC for outstanding project management & excellent service delivery
- Maintaining zero LNA failure (Live Node Activities) since 2020.
- Recognition for enabling junior resources and applying perfect pyramid mix for project deliveries.
- Different initiatives taken for employee engagement and motivation.
- Cleared people leadership assessment in 2020
- IELTS score certifies my proficiency in English language
Profile Snapshot
Over 16 Years of Telecom experience on different products & process. A highly capable service delivery manager with ability to interact confidently with both technical and customer facing teams and enable the delivery of solutions which meet business needs without compromising customer experience. Has in-depth knowledge of Telecom Architectures (2G/3G/4G/5G/RAN + CORE) with an ability to work in a fast-paced environment, prioritizing and managing multiple projects & responsibilities with high change and high complexity. Excellent written and oral communication skills with an ability to collaborate and influence others at all levels. Self-motivated & self-driven professional with a proven track record of success in project deliveries.
Hobbies and Interests
- Travelling
- Reading Books
- Listening Music
- Being Social
Certification
- Certified Scrum Master
- Six Sigma Green Belt
Languages
Bengali
First Language
English
Proficient (C2)
C2
Timeline
Senior Service Delivery Line Manager (Telecom)
Ericsson India Global Services (EGIL)
04.2018 - Current
Solution Architect & Sr. Solution Integrator (OSS & ENM)
Ericsson India Global Services (EGIL)
01.2011 - 03.2018
Assistant Manager –OSS
Idea Cellular Ltd.
11.2009 - 12.2011
Assistant Manager
TATA Teleservices Ltd.
06.2007 - 11.2009