AMITESH ASTHANA
Noida
Summary
Technology leader with a strong track record in aligning IT and business strategies to drive enterprise-wide digital transformations. Expertise in cloud platforms, ERP systems, IoT ecosystems, and eCommerce solutions, resulting in enhanced operational efficiency and cost optimization. Proven ability to build and lead high-performing, cross-functional teams while fostering a culture of innovation. Trusted advisor to executive leadership, delivering impactful digital solutions that elevate organizational digital maturity.
Overview
18
18
years of professional experience
Work History
Senior Product Manager – EVSE Device Platform and Connected UX Apps
Ford Motor Company
Noida
01.2023 - Current
- Engineered next-generation IoT Device Connectivity Platform, scaling capacity to 500,000+ devices with sub-second latency.
- Reduced customer support tickets by 60% via intelligent bots and RPA-driven automation.
- Redefined incident management framework, introducing SLA-driven processes and tracking customer satisfaction improvements.
- Instituted customer-centric product development using Build-Measure-Learn loops and A/B testing for design validation.
- Led Customer Clinics and Voice of Customer programs to gather actionable insights for enhancing digital experience.
- Introduced 'Skill-Up Fridays' initiative for product teams to enhance skills through peer learning sessions.
- Co-led cloud migrations to Google Cloud Platform, contributing to development of Ford’s Platform-as-a-Service initiative.
- Enrolled early adopters in Early Access Programs for direct value testing of mobile CX apps.
IT Leadership Development Program (ITLP)
Ford Motor Company
Chennai
05.2019 - 12.2024
- Selected by Ford Motor Company leadership from IIM Calcutta for the Accelerated Leadership Development Program (ITLP), receiving VP-level mentorship while leading three global initiatives across Digital Marketing & eCommerce, Fintech (Digital Payments & Banking), and Connected IoT Platforms. Successfully completed the program and recommended for “Next-Up” promotion (Dec 2024).
Group Product Manager – Payment and Banking API Platform
Ford Motor Company
Chennai
05.2021 - 12.2022
- Led transformation of Ford’s Payment and Banking technology, deploying modular API platforms globally.
- Replaced outdated applications, enabling swift launch of mobile apps and web solutions.
- Created a robust 30-member API engineering team along with an API Center of Excellence in Chennai.
- Partnered with global stakeholders to set product OKRs and develop quarterly roadmaps.
- Introduced customer-centric APIs that enhanced service delivery across various markets.
- Analyzed data from integrated CI/CD pipelines to optimize product KPIs and code integrity.
Senior Technical Product Manager – eCommerce and Digital Marketing
Ford Motor Company
Chennai
05.2019 - 04.2021
- Owned product roadmap and delivery for Ford and Lincoln B2C websites across Shop, Buy, Own journeys.
- Established Product-Driven Organization for eCommerce and Digital Marketing in FBS Chennai, centralizing development and standardizing practices.
- Spearheaded revamp of Ford North America’s eCommerce channel, integrating Order-to-Delivery and Dealer Management Systems, reducing turnaround time by 8%.
- Launched APAC online booking platform for Ford in Thailand, Australia, and New Zealand, integrating dealer order systems and payment gateways.
- Enabled 15% increase in Ford APAC eCommerce sales through launch of Omni-Channel Commerce platform for Mustang Mach-E and Ranger.
- Streamlined digital payments for Ford APAC by integrating PayPal, PayU, and local gateways for compliance across markets.
- Enhanced digital customer journeys by unifying mobile and web commerce workflows for over 100,000 active users.
- Onboarded third-party content vendors to improve time-to-market and creative delivery across 14 markets.
Manager – SAP Practice
Dalmia Bharat Ltd.
New Delhi
02.2016 - 04.2018
- Led development, maintenance, and integration of SAP for enterprise-wide ERP systems across various business units.
- Spearheaded GST implementation in manufacturing plants, ensuring compliance with minimal operational disruption.
- Directed SAP GST rollout across 14 manufacturing plants, coordinating a cross-functional team of over 150 members to achieve go-live with under six hours of downtime.
- Consolidated four SAP instances from M&A into one landscape, enhancing efficiency, reporting accuracy, and governance.
- Integrated third-party Plant Logistics Management System with SAP ECC, boosting dispatch process efficiency by 28%.
- Launched SAP-integrated mobile applications for dealer credit management and logistics optimization, cutting annual sales operating costs by 8%.
Lead SAP Consultant
Datamatics HR & Consultancy
Pune
07.2015 - 11.2015
- Optimized end-to-end procurement lifecycle to enhance supplier collaboration for prominent German supermarket chain with over 10,000 stores across Europe.
- Integrated SAP ECC with advanced analytics tools to refine product mix and improve demand forecasting.
- Enhanced shelf placement strategies for leading German discount supermarket chain operating 10,000+ stores.
- Leveraged SAP consulting expertise to drive procurement efficiencies across European operations.
SAP Lead Technical Consultant
E.I. DuPont
Gurgaon
02.2010 - 06.2015
- Delivered SAP ERP rollouts for DuPont Pioneer across Brazil, Chile, Germany, India, and Ukraine, harmonizing processes and scaling global operations.
- Executed SAP ECC and SRM upgrades across North American businesses to enhance platform scalability and performance.
- Directed SAP carve-out efforts during Carlyle Group’s $5B M&A of DuPont’s Performance Coatings division, ensuring seamless IT separation.
- Led large-scale SAP ERP implementations, system upgrades, and enterprise maintenance projects across multiple regions.
- Directed vendor portal digitization and analytics integration initiatives, improving process automation and decision support capabilities.
- Digitized procurement processes by onboarding over 600 vendors onto SAP SRM portals, reducing cycle time by 34%.
- Managed SAP system consolidation efforts to streamline operations across diverse geographies.
- Enhanced operational efficiencies through strategic leadership in SAP-related projects.
SAP Technical Support Associate
Open Solutions Software Services
Gurgaon
12.2007 - 06.2009
- Managed SAP technical support initiatives, facilitating uninterrupted operations and prompt issue resolution.
Education
MBA – Full Time -
Indian Institute of Management Calcutta
Kolkata, India03.2019
Global Leadership and Strategy – MBA International Immersion Program -
Mannheim Business School
Mannheim, Germany08.2016
SAP Certified ABAP Consultant -
SAP AG
New Delhi, India01.2009
B. Tech - Computer Science
Uttar Pradesh Technical University
Greater Noida, India05.2007
Skills
- Global Technology Leadership
- ECommerce & Omnichannel Strategy
- Cross-Functional Leadership
- Cloud Migration & Data Platforms
- Digital Transformation
- Agile Product Delivery
- Vendor Management
- M&A IT Integration
- ERP – SAP Implementation & Upgrades
- Connected IoT Ecosystems
- Business Process Reengineering & Automation
- Product Leadership
- Digital strategy
- Customer Experience (CX) Enhancement
- Technology Strategy
- Global Delivery Management
Awards
Ford Asia Pacific Leadership Award: Recognized for successful digital product launches in APAC markets., Project Excellence Award: Awarded for exceptional execution of GST implementation at Dalmia Bharat., Olympian Award: For outstanding performance in global ERP implementations at E.I. DuPont., Top Achiever: Rated top performer at Ford for three consecutive years.
Timeline
Senior Product Manager – EVSE Device Platform and Connected UX Apps
Ford Motor Company
01.2023 - Current
Group Product Manager – Payment and Banking API Platform
Ford Motor Company
05.2021 - 12.2022
IT Leadership Development Program (ITLP)
Ford Motor Company
05.2019 - 12.2024
Senior Technical Product Manager – eCommerce and Digital Marketing
Ford Motor Company
05.2019 - 04.2021
Manager – SAP Practice
Dalmia Bharat Ltd.
02.2016 - 04.2018
Lead SAP Consultant
Datamatics HR & Consultancy
07.2015 - 11.2015
SAP Lead Technical Consultant
E.I. DuPont
02.2010 - 06.2015
SAP Technical Support Associate
Open Solutions Software Services
12.2007 - 06.2009
MBA – Full Time -
Indian Institute of Management Calcutta
Global Leadership and Strategy – MBA International Immersion Program -
Mannheim Business School
SAP Certified ABAP Consultant -
SAP AG
B. Tech - Computer Science
Uttar Pradesh Technical University
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