AMITESH MOHANTY

Key Responsibilities:

• Executed complex assignments by following established protocols and conducting thorough investigations to solve problems.
• Provided team assistance, training new hires within unit, providing daily guidance to the team.
• Communicated pertinent information to senior managers and supported activities that mitigated organizational loss or impact.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, it's clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behaviour, conduct business practices, escalating, managing and reporting control issues with transparency.

Key Responsibilities :

• Assisted service manager on preparing daily service schedules, maintaining service records as per standard operating procedures. Coordinating appointments and managing technicians' schedules.
• Maintained log sheets and job process cards for various services to facilitate accurate invoice processing.
• Coordinated between service operations and accounts department for efficient invoice processing and timely updates.