Amitha Shaji
Bengaluru
Summary
Detail-oriented and results-driven Product Compliance Senior Associate with extensive experience in dangerous goods (DG) classification, regulatory documentation, and global compliance frameworks. Proven ability to interpret complex safety regulations and ensure adherence across international trade and transport standards (IATA, IMDG, ADR, 49 CFR). Experienced in training, mentoring, stakeholder collaboration, and risk identification. Adept at process optimization, quality monitoring, and using compliance tools such as SAP EHS, WERCS, and TCC. Committed to delivering accurate, safe, and regulation-compliant product listings at scale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Compliance Senior Associate
Amazon
Bengaluru
11.2022 - Current
- Reviewed and classified products as Dangerous Goods (DG) in accordance with global transport regulations including IATA, IMDG, ADR, and 49 CFR.
- Analyzed Safety Data Sheets (SDS), technical documents, and product attributes to ensure accurate classification, labeling, and compliance.
- Managed high volumes of product submissions, maintaining service level agreements (SLAs) while ensuring regulatory accuracy.
- Collaborated with cross-functional teams (Tech, Ops, Legal, Vendors) to resolve DG classification issues and escalations.
- Identified compliance risks and flagged listings with potential hazards to ensure customer and transportation safety.
- Participated in process improvement initiatives, SOP development, and tool enhancement projects to drive classification efficiency.
- Trained and mentored new team members on DG regulations, internal tools, and quality standards.
- Demonstrated strong ownership and attention to detail, contributing to team-level goals for Right First Time (RFT) and Turnaround Time (TAT).
SME (Subject Matter Expert)
Sutherland Global Services
Cochin
09.2019 - 06.2022
- Acted as Subject Matter Expert for customer service teams, supporting over 200+ team members with process clarification and escalation management.
- Led knowledge transfer sessions and onboarding programs for new hires, ensuring smooth integration and strong foundational understanding of service protocols.
- Delivered targeted coaching and feedback sessions to improve performance metrics and quality scores.
- Maintained detailed performance reports to identify gaps and implement continuous improvement strategies.
- Supported team leaders by mentoring associates and assisting in the development of SOPs and training material.
- Participated in cross-functional initiatives aimed at improving customer satisfaction, reducing error rates, and boosting team collaboration.
Education
Bridge Program -
Capital University
01.2021
B.Tech - Civil Engineering
Viswajyothi College of Engineering And Technology
01.2019
Skills
- Dangerous Goods Classification (IATA, IMDG, ADR, 49 CFR)
- Safety Data Sheet (SDS) Analysis
- UN Number and Packing Group Identification
- Product labeling and documentation compliance
- Global Chemical Regulations (REACH, GHS, CLP, OSHA HCS)
- Compliance databases and tools (eg, SAP EHS, WERCS, TCC, GEE)
- MS Excel (VLOOKUP, Pivot Tables), SharePoint, SQL (basic)
- SOP Development and Documentation
- Peer mentoring and leadership support
- Stakeholder Management & Reporting
- Regulatory compliance
- Risk identification
- Performance reporting
- New hire onboarding and knowledge transfer
- Quality Monitoring and Feedback Delivery
- Error Analysis and Root Cause Identification
Certification
- Six Sigma Yellow Belt
- Amazon Thrive Program Certification
Timeline
Product Compliance Senior Associate
Amazon
11.2022 - Current
SME (Subject Matter Expert)
Sutherland Global Services
09.2019 - 06.2022
Bridge Program -
Capital University
B.Tech - Civil Engineering
Viswajyothi College of Engineering And Technology
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