Amit Kr Thakur
CRM I EB I Business Intelligence I Health Claim Analyst I
Laxmi Nagar New Delhi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Manager
Paramount Health Services TPA Ltd
Delhi , Delhi
01.2019 - Current
- Employee Benefit professional handling and offering the Medical Insurance services to World most renowned group Marsh & McLennan to various group of companies
- Applied customer feedback to develop process improvements and support long-term business needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results.
- Executed regular process updates to reduce discrepancies and enhance scheduling across claims and programs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Asst Manager
Paramount Health Services TPA Ltd
Delhi, Delhi
04.2015 - 03.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conduct awareness sessions / service presentation regarding hospitalization and procedures and claim settlement procedures at client premises
- Health camps/ Talks- Conduct health camps/ talks at the client premises as per their request.
Sr. Specialist
MetLife Global Operation Support Center, GOSC
Noida , Uttar Pradesh NCR
01.2010 - 04.2015
- Supported department leadership in implementing new policies, procedures and controls.
- Followed all company policies and procedures to deliver quality work.
- Verified accuracy and effectiveness of reporting processes, effectively using MetLink to track and model data for management review.
- Verified accuracy and effectiveness of reporting processes, effectively using to track and model data for management review.
Education
B.A. - Geography
Narengi Anchlik College, Gauhati University
Guwahati 02.2002 - 04.2005
12th - Arts
Narengi Anchlik College, AHSEC
Guwahati 01.2000 - 03.2002
10th -
Bishnu Jyoti Hindi High School, SEBA
Amsing Jorabat Satgaon Narengi 01.2000 - 03.2000
Skills
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Timeline
Manager
Paramount Health Services TPA Ltd
01.2019 - Current
Asst Manager
Paramount Health Services TPA Ltd
04.2015 - 03.2018
Sr. Specialist
MetLife Global Operation Support Center, GOSC
01.2010 - 04.2015
B.A. - Geography
Narengi Anchlik College, Gauhati University
02.2002 - 04.2005
12th - Arts
Narengi Anchlik College, AHSEC
01.2000 - 03.2002
10th -
Bishnu Jyoti Hindi High School, SEBA
01.2000 - 03.2000
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