Amit Kumar Dahayat
Maihar,MP
Summary
Customer support professional with 4.5+ years of experience in SaaS and BPO industries. Skilled in boosting customer satisfaction through effective communication, problem-solving, and personalized support.
Overview
6
6
years of professional experience
Work History
Customer Delight Manager
Bunch Microtech Pvt. Ltd
05.2021 - 05.2024
- Provided high-quality customer support across phone, email, chat, and social media in a SaaS environment, effectively addressing and resolving technical issues to enhance user satisfaction
- Assessed customer needs, troubleshot technical problems, and maintained accurate CRM records, escalating complex issues to higher-level support or relevant teams as needed
- Proactively followed up on support cases, ensuring timely resolution and continuous customer satisfaction by logging and updating all interactions and data accurately.
Business Development Associate
Byju’s Education Pvt. Ltd
12.2019 - 10.2020
- Managed and maintained detailed records of counseled professionals, tracking potential candidates and sales opportunities to drive enrollments and revenue in the EdTech sector
- Provided mentorship and support by resolving queries, enhancing client satisfaction, and ensuring a positive experience throughout the sales cycle
- Conducted targeted outreach via calls, emails, and in-person meetings, guiding prospects through the sales funnel, generating leads, and closing deals to meet company sales objectives.
Sr. Customer Support Executive
Teleperformance
05.2018 - 12.2019
- Managed inbound and outbound calls, emails, and WhatsApp queries, providing timely support and resolution while ensuring adherence to defined Turnaround Times (TAT)
- Accurately recorded and maintained data using industry-standard tools, collaborating with internal stakeholders to resolve complex issues and enhance the overall customer experience
- Delivered exceptional customer service across all communication channels, providing technical support and troubleshooting issues to achieve first-contact resolution.
Education
BE - Mechanical Engineering
RGPV University
2014
Skills
- Skills & abilities
- Management
- Problem solving
- Communication
- Leadership
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
Timeline
Customer Delight Manager
Bunch Microtech Pvt. Ltd
05.2021 - 05.2024
Business Development Associate
Byju’s Education Pvt. Ltd
12.2019 - 10.2020
Sr. Customer Support Executive
Teleperformance
05.2018 - 12.2019
BE - Mechanical Engineering
RGPV University
Similar Profiles
Fahad IftikharFahad Iftikhar
Intern at MicroTech Industries (Pvt) LtdIntern at MicroTech Industries (Pvt) Ltd
ANIMESH SINGHANIMESH SINGH
Senior Key Account Manager at Bunch Microteschnologies Pvt. Ltd.Senior Key Account Manager at Bunch Microteschnologies Pvt. Ltd.
NIMESH MUKUNDANNIMESH MUKUNDAN
Growth Manager-Enterprise at Bunch Microtechnologies Pvt Ltd-(CLASSPLUS)Growth Manager-Enterprise at Bunch Microtechnologies Pvt Ltd-(CLASSPLUS)