Calisthenics
Harshit Tyagi
Cutomer Delight Manager
Noida,Uttar Pradesh
Summary
Dedicated customer service representative with over 2.5+ years of experience solving customer issues and increasing overall customer loyalty. Familiar with major customer service software, conflict resolution and possess a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
Languages
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Customer Delight Manager
Classplus
Noida, Uttar Pradesh
03.2021 - 05.2021
- Assist the customers via calls and chat.
- Guide new customers on the functionalities of the product.
- Responsible to arrange customized demos as per the specific requirements of the customer.
- Troubleshoot problems and see them through to resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Collect prompt and accurate feedback from customers.
- Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Customer Service Representative
Amazon Development Centre
Noida, Uttar Pradesh
08.2018 - 12.2020
- Handling U.K. based customers and their retail enquiries.
- Helped launched first U.K. chat team by serving as a subject matter expert and guiding the batch.
- Providing resource assistance in order to help new hires tackle customer queries.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Trained to handle Amazon Singapore and Middle East clients who required english customer support.
- Upholding the highest level of integrity and customer service.
Education
MBA - Finance And Marketing Management
Swami Vivekanand Subharti University, DDE
Meerut 08.2019 - 08.2021
Bachelor of Arts - Taxation
Zakir Husain P.G. Evening College
New Delhi 07.2014 - 06.2017
High School -
Army Public School
Noida 04.2012 - 05.2014
Skills
Communication skills
Listening skills
Teamwork
Multitasking
Microsoft Word
References
Classplus
Prateek Raghav (Team Manager)
+91 (0) 8273494262
Amazon Development Centre
Shivesh Dwiwedi (Group Manager)
+91 (0) 9540267345
Interests
Cycling
Backpacking
Hiking trips
Timeline
Customer Delight Manager
Classplus
03.2021 - 05.2021
MBA - Finance And Marketing Management
Swami Vivekanand Subharti University, DDE
08.2019 - 08.2021
Customer Service Representative
Amazon Development Centre
08.2018 - 12.2020
Bachelor of Arts - Taxation
Zakir Husain P.G. Evening College
07.2014 - 06.2017
High School -
Army Public School
04.2012 - 05.2014