Amit Kumar Maurya
JAUNPUR
Summary
Proven Guest Service Associate with a track record of excellence at Oberoi's Udaivilas, enhancing customer satisfaction through meticulous attention to detail and a strong sense of hospitality. Skilled in laundry operations and guest communication, I consistently prioritize guest needs and team collaboration, contributing to a significant improvement in service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Oberoi's Udaivilas
Udaipur
10.2022 - Current
- Worked as Guest Service Associate, in rooms, laundry, public areas and as a desk attendant
- Responsible for rooms, make beds/refresh bed sheets, dust the rooms and furniture, Replenished guest rooms and bathrooms supplies
- Assisted in operating various machines to achieve the proper finish of a laundered articles
- Performed assigned duties with attention to detail
- Monitored hotel public areas sparkling clean, secure
- Kept alert for guest in need of help and practiced exemplary hospitality
- Handled guest requisition calls, daily discrepancy report and maintaining supply register
Guest Service Associate
W by J.W. Marriott
Goa
05.2022 - 07.2022
- Worked as Guest Service Associate, in rooms, lobby and public areas
- Responsible for clean and sanitized rooms and other sections of department where duty is allocated
Intern
Le Meridien
Goa
03.2021 - 05.2021
- Worked as an intern in major 3 core departments, front office housekeeping and fab service
- Learned and showed performance for the assigned task
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM Chandigarh University
Chandigarh, Punjab01.2022
Senior Secondary -
Kamla Nehru Inter College
U.P.01.2017
Skills
- Guest communication
- Teamwork
- Customer service skills
- Strategic Decision Making
- Problem solving
- Creativity
- Eye for detail
- Public area maintenance
- Time management
- Supply management
- Laundry operations
- Hospitality standards
- Lost and found management
- Item pickup and delivery
Certification
- Standards of training certification and watchkeeping for seafarers (STCW)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Guest Service Associate
Oberoi's Udaivilas
10.2022 - Current
Guest Service Associate
W by J.W. Marriott
05.2022 - 07.2022
Intern
Le Meridien
03.2021 - 05.2021
Bachelor of Science - Hospitality and Hotel Administration
IHM Chandigarh University
Senior Secondary -
Kamla Nehru Inter College
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