Soumit Samanta
Kolkata,WB
Summary
Guest service associate with experience in F&B operations, reservation management, and guest relations. Known for clear communication, attention to detail, and smooth check-in support.
Offering proactive and friendly demeanor with strong ability to adapt and learn quickly. Brings foundational understanding of customer service principles and ability to manage guest interactions and resolve issues. Ready to use and develop problem-solving and communication skills in GSA role.
Energetic and positive individual with excellent interpersonal and communication skills. Understands importance of customer satisfaction and adept at handling inquiries and resolving issues efficiently. Focused on creating welcoming atmosphere to enhance guest experiences and foster loyalty.
Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.
Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Guest Service Associate
IHCL Taj Bengal Kolkata
12.2024 - Current
Greeted guests and delivered prompt front desk assistance during check-in, check-out, and stay requests.
- Coordinated with housekeeping and front office teams to ensure room readiness and smooth guest transitions.
- Addressed guest concerns with professionalism, sustaining service standards and promoting positive hospitality experiences.
- Processed reservations, amendments, and cancellations accurately using property management systems.
- Resolved guest concerns professionally, maintaining service standards and supporting positive hspitality experiences.
- Responded to phone, email, and in-person inquiries with clear information on hotel services and amenities.
- Maintained lobby coordination and service flow while supporting smooth operations during peak guest periods.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
Intern as Apprentice
IHCL Taj Bengal Kolkata
12.2024 - 01.2025
- Assisted guest check-in and check-out processes, ensuring smooth front office coordination and service consistency.
- Supported reservation updates, room allocation, and daily communication with housekeeping and reception teams.
- Responded to guest requests promptly, maintaining courteous service and accurate issue escalation.
- Managed routine administrative tasks, including data entry, documentation, and record organization.
- Coordinated with food and beverage teams to support timely service delivery and guest satisfaction
Education
BBA - Marketing, Sales & Customer Relations
The Assembly of God Church School
Kolkata08-2024
Skills
- Patience and composure
- Complaint handling
- Check-in and Check-out procedures
- Payment processing
- Guest relations
- Reservation management
- Team player mentality
- Guest registration
- Transportation arrangements
- Property management systems
- Security awareness
- Professional appearance
- Report generation
- Greeting and directing
- Strong interpersonal skills
- Cash handling experience
- Language proficiency
- Hospitality experience
- Customer service
- Detail-oriented
- Flexible schedule
- Computer skills
- Data inputting
- Services and amenities promotion
- Report preparation
- Inventory monitoring
- Food and beverage area setup
- Financial transactions
- Documentation and reporting
- Event planning
- Emergency response
- Reservation management system
- Property security
- Key management system
- Verbal and written communication
- Shift change management
- Clear communication
- Guest experiences
- Office support
- Training and mentoring
- Vendor interaction
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Additional Information
Completed 30 Days of Soft Skill Training In Swami Vivekananda Institute of Modern Science Under MAKAUT University, WB
Completed Apprenticeship program for 1 year at TAJ BENGAL Kolkata Under IHCL.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Guest Service Associate
IHCL Taj Bengal Kolkata
12.2024 - Current
Intern as Apprentice
IHCL Taj Bengal Kolkata
12.2024 - 01.2025
BBA - Marketing, Sales & Customer Relations
The Assembly of God Church School