Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
SalesManager
Amit Kumar Pandey

Amit Kumar Pandey

Digital Marketing Specialist
Gurgaon,HR

Summary

In my current role as a Google Ads Senior Process Executive at Cognizant Technology Solutions, I've had the opportunity to work closely with clients to manage their Google Ads accounts and resolve complex issues related to policy compliance and billing troubleshooting. My primary focus, however, has been optimizing Google Ads campaigns to drive maximum ROI for our clients. By leveraging my campaign optimization expertise, I've consistently delivered high ROAS for our clients, ensuring they get the best possible return on their ad spend.

Currently managing a team by seeking observance regarding Root Cause Analysis(RCA) for TRT impact, the client sentiments, Productivity, CSAT scores, and other KPIs along with the subject/product specialty.
Seeks a platform to explore new skills and hunger for gratitude along with lateral growth.

Overview

2
2
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions, CTS
03.2024 - Current
  • Team Management: Managing a team responsible for customer satisfaction (CSAT), average handle time (AHT), root cause analysis (RCA) and service level agreement adherence. Managed escalations and drove closure. Conducting daily team huddles and meets for progressive growth and data analysis.
  • Performance Management: Developed and analyzed monthly performance metrics.
    Identified trends and implemented process improvements.
    Enhanced team efficiency and customer experience.
  • Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
  • Subject Matter Expertise: Serving as a subject matter expert.
    Guided the team to consistently achieve monthly targets.
    Maintained high levels of product expertise within the team.
  • Provided strategic and operational recommendations for improvement across departments.
  • Spearheaded cross-functional collaboration for improved communication and seamless project execution.

Process Executive

Cognizant Technology Solutions, CTS
02.2023 - 03.2024
  • As a Google Ads Support Specialist, critical support was provided to around30 advertisers everyday by promptly diagnosing and resolving campaign related challenges, ensuring a high level of global satisfaction.
  • Tailored solutions were developed for advertisers across key regions, including Asia-Pacific and European countries, with alternative strategies offered as needed.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
  • Escalated cases were effectively managed, with a focus on exceptional customer satisfaction and maintaining high service standards.
  • An in-depth knowledge of Google Ads products, services, policies, and updates was maintained, ensuring compliance and leveraging new features effectively.

Education

B.CA - Management And Computer Applications

Mahatma Gandhi Kashi Vidyapeeth
Varanasi, India
04.2001 -

Intermediate Certificate - PCM

Lions School, CBSE Borad
Mirzapur, India
04.2001 -

High School - Science Education

Lions School, CBSE Board
Mirzapur, India
04.2001 -

Skills

SEO & SEM, Pay Per Click(PPC)

Hobbies

I enjoy immersing myself in the world of literature through reading and find intellectual stimulation in the game of chess. These hobbies provide a welcome escape from the demands of daily life and offer opportunities for personal growth and intellectual enrichment.

Timeline

Senior Process Executive

Cognizant Technology Solutions, CTS
03.2024 - Current

Process Executive

Cognizant Technology Solutions, CTS
02.2023 - 03.2024

B.CA - Management And Computer Applications

Mahatma Gandhi Kashi Vidyapeeth
04.2001 -

Intermediate Certificate - PCM

Lions School, CBSE Borad
04.2001 -

High School - Science Education

Lions School, CBSE Board
04.2001 -

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Amit Kumar PandeyDigital Marketing Specialist