Amit Kumar Sharma
IT Manager
Noida
Summary
Solution oriented IT Manager with 13+ years of progressive experience in various technologies, IT Infrastructure Management, Datacenter Operation, Project Management, Cloud Computing, and Team Management. Operated multiple projects across the globe with 100% client retention, and quality outcome.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
1
1
Language
Work History
Manager IT
The Smart Cube India Pvt. Ltd
07.2019 - Current
- Managing and supporting VMware Infrastructure with 140+ mixed mode servers (Windows, Linux, and Virtual Appliances), 5 ESXi hosts on Cisco Hyperflex hyperconverged environment
- Regularly upgrading ESXi Servers and remediating vulnerabilities using vSphere Lifecycle Manager
- Automated multiple recurring tasks using windows PowerShell and vSphere Power CLI
- Day to day Anti-Virus compliance management 140+ servers and 800+ workstations
- Taking care of 140+ servers backup administration and configuration management
- Administrating Public DNS hosting, local DNS, and AD Group Policies
- Handling patch management of 140+ Windows Servers and 800+ Workstations with WSUS server
- Vulnerability assessment, penetration testing, log management, and log review of critical servers
- Google Workspace (800+ mailboxes), MS Office365 (200+ mailboxes), MS Endpoint Management
- Working on AWS Cloud platform’s various services such as, ELB, ASG, VPC, Route53, IAM Roles and Policies, CloudTrail, AWS Config, Cloud Watch, Hybrid Cloud, CloudFront, S3, EC2 Snapshots, Security Hub, Security Groups, AWS Budget, and Cost Explorer
- Leading and driving new project initiatives across the organization and ensuring timely completion
- Actively overseeing all the internal and external audits of IT infrastructure (ISO27001, and ISO27701)
- Introduced and enhanced IT procedures (SOP), Internal IT polices, and improved compliance by 40%
- Capacity planning, and cost optimization of On-Prem as well as Cloud Datacenters
- Leading IT Infra Team (Helpdesk, Desktop Engineers, System Administrators, and Network Engineers), and playing major role in decision making, performance reviews, and reporting
- Closely working with Business and Development Team for client projects, RFPs, and RFIs
- Producing monthly IT Infra MIS reports covering regular and future IT strategies, updates, technological advancements, and presenting to the senior management (CEO, CIO, and ISMS Head)
- Overseeing compliance, change management, and BCP for on-premises and cloud infrastructure
- Ensuring continuous improvement pertaining to helpdesk tickets closures, escalations, SLA and RCA
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Created and terminated user's accounts from start to finish in business applications.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Wrote policy, procedure and manuals governing internal IT use.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Assistant Manager IT
The Smart Cube India Pvt. Ltd
04.2017 - 07.2019
Sr. System Administrator
The Smart Cube India Pvt. Ltd
11.2015 - 04.2017
Sr. System Engineer (VMware)
FIS – Fidelity Information Services
11.2014 - 11.2015
- VMware Infrastructure monitoring, management, and administration of 700+ different OS servers, 5000 VDI clients, 100+ ESXi Hosts across India and Philippines datacenters
- Vulnerability management of IT Infra servers across India and Philippines located office of FIS
- Vendor coordination for any major server hardware or storage failures
- Timely closure of all L3 tickets within SLA with appropriate RCA, and helping L1/L2 team
- Adherence of change management process and backup of servers
Assistant Manager
Domino’s Pizza, Jubilant FoodWorks Ltd
02.2013 - 11.2014
- Administration of 1000+ windows servers, 4000+ windows workstations & VOIP/PBX
- IT Asset management, Servers rental, hardware procurement, and AMC renewals
- Looking after escalated issues/queries of Corporate and Regional IT teams
- Monthly MIS preparation of areas like AV Compliance status region wise, Monthly data growth in backup, SLA achievements of IT helpdesk, and update of any projects/activities
- Ensured availability if IT Infra, and participated in internal and external IT audits
System Administrator
Annik Technologies Pvt Ltd
05.2011 - 01.2013
System Administrator
ProVal Technologies Pvt Ltd
11.2009 - 04.2011
Executive-Service Delivery
Team Computers Pvt Ltd
02.2009 - 10.2009
Education
PGD-IT (Post Graduate Diploma) - Information Technology
Symbiosis University
Maharashtra 06.2022 - Current
BCA (Bachelor of Computer Application) -
Amity University
Noida 01.2019 - 01.2022
Diploma in Hardware And Networking - CCNA, MCSE, Linux, Computer Applications
Jetking
New Delhi 07.2007 - 03.2010
Skills
VMware vSphere - ESXi Hypervisors, vMotion, H/A, DRS, P2V, V2V, EVC, RDM, Datastore, Update Manager, Lifecycle Manager, VMware VDI in ESXi 51 Environment, vCenter Server, VMware converter, vRealize Operation Manager
AWS Cloud - IAM, EC2, S3, RDS, CloudWatch, CloudTrail, CDN, EBS, NFS, ELB, ALB, NLB, ASG, Route 53, VPC, Security Groups, AWS WAF, GuardDuty, Inspector, Trusted Advisor, Snapshots, AWS Application Migration Services
Azure Cloud - Azure VM, Load Balancer, Advisor, Monitor, Cost Management, Azure Virtual Desktops (AVD), Azure AD, Azure AD Connect, MFA, MS Intune, MS Endpoint Manager, Auto Pilot, White Glove, Conditional Access Policies, Device Restriction Policies
Storage Systems: IBM DS3950, IBM V5000, EMC VNX 5200, EMC VNXe 3150, SAN, NAS, LUNBlade/Rack Servers: CISCO Hyperflex Hyperconverged, IBM Blade Center, CISCO UCS Blade Servers
Well versed in administration, migration, and implementation of Windows Servers 2012/16, DHCPDNS, IIS, Active Directory (AD), Terminal Servers, File Server, WSUS, and MS Exchange ServersHands-on experience in Datacenter design, operations, evaluation, implementation, and administrationSymantec Backup Exec Server, Symantec DLO, Veeam Backup and Replications Server, Barracuda Cloud Backup, Parablu, and CA ARCserve Backup R150
Tandberg Tape library, HP Tape Library, IBM Tape Library, Backup to Disk (B2D)Google Workspace, MS O365 (Office 365), MS Exchange Server 2007/10Symantec BrightMail Gateway and Tumbleweed MailGateKaseya, WhatsUp Gold, Level Platfor Application Manager, ManageEngine OPManagerms 2010 and PRTG Network Monitor 2010, ManageEngine
Symantec Endpoint Protection Manager Server, and Trend Micro Office Scan ServerVAPT, WAF, and SIEM, and basics of Networking (Routing, Switching, ISPs, LAN, WAN, Wi-Fi, CISCO ASA, Sophos Firewall, Citrix NetScaler Gateway VPN solution, BlueCoat Proxy Server, MS BitLocker, McAfee EPO, Symantec PGP, TrendMicro, and WinMagic SecureDoc Data Encryption
Certification
AWS Certified Solutions Architect – Associate
Accomplishments
- Prepared DR Site for mid and large size originations (On-Premises, AWS, MS Azure, CtrlS)
- Migrated 200+ On-Prem virtual servers to AWS cloud
- Implemented Cisco Hyperflex datacenter, and transitioned 120+ virtual servers on the new infra from SAN/Blade environment with zero downtime
- Designed, evaluated, and launched VMware VDI and Azure Virtual Desktops
- Upgraded and migrated multisite DCs and ADCs from Win Server 2003 to Win Server 2012/R2
- Evaluated and implemented ManageEngine AD Self-Service Plus, ServiceDesk, Desktop Central, Microsoft BitLocker, and various other Data Encryption solutions
- Crafted the adoption roadmap for Google Workspace and Microsoft O365, and directed enterprises with security posture enhancements, new implementations, and transitioning from one to other platforms
- Optimized Servers resources, and saved an average of 40% compute, storage, and licensing capacity
- Archived an average of 99% customer satisfaction for IT support and services during COVID lockdown
Timeline
PGD-IT (Post Graduate Diploma) - Information Technology
Symbiosis University
06.2022 - Current
AWS Certified Solutions Architect – Associate
04-2022
VMware Cloud on AWS - Trained Professional
05-2021
Manager IT
The Smart Cube India Pvt. Ltd
07.2019 - Current
BCA (Bachelor of Computer Application) -
Amity University
01.2019 - 01.2022
Assistant Manager IT
The Smart Cube India Pvt. Ltd
04.2017 - 07.2019
VCP-DCV 6.0: VMware Certified Professional - Datacenter Virtualization
12-2016
Sr. System Administrator
The Smart Cube India Pvt. Ltd
11.2015 - 04.2017
Sr. System Engineer (VMware)
FIS – Fidelity Information Services
11.2014 - 11.2015
Assistant Manager
Domino’s Pizza, Jubilant FoodWorks Ltd
02.2013 - 11.2014
MCTS: Exchange Server 2010
10-2012
MCITP: Exchange Server 2010
10-2012
MCTS: Exchange Server 2007, Windows 7
10-2011
System Administrator
Annik Technologies Pvt Ltd
05.2011 - 01.2013
System Administrator
ProVal Technologies Pvt Ltd
11.2009 - 04.2011
Executive-Service Delivery
Team Computers Pvt Ltd
02.2009 - 10.2009
Diploma in Hardware And Networking - CCNA, MCSE, Linux, Computer Applications
Jetking
07.2007 - 03.2010