Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Reshma A

Reshma A

Techinal Consulting Engineer
Bengaluru

Summary

To grow professionally and to contribute to a team in challenging design, implementing, troubleshooting and administrating client server, Domain and Enterprise based Network environments and latest technologies. To establish proficiency in the field of hardware, networking and satisfying career in IT Industry to work in Internet & Intranet enterprise networking environment

Overview

14
14
years of professional experience
2
2
years of post-secondary education
3
3
Certificates

Work History

Technical Consulting Engineer

Cisco Systems
03.2017 - Current
  • Installing, configuring, troubleshooting managing Cisco UCS infrastructure
  • Hands on experience on Managing Cisco UCS C-series and B-series Server
  • Hands on Experience on integrating the C series server with the UCS Manager
  • Hands on experience Cisco UCS Infrastructure and server Firmware and Driver upgrade
  • Expert level working and troubleshooting/upgrade knowledge on Cisco UCS B-series and C-series servers
  • Troubleshoot UCS B-series and C-series server’s hardware issues
  • Troubleshoot driver compatibility issues related to frequent server crash
  • Configuring/Troubleshooting LAN & SAN connections, UCS High availability and Clustering
  • Creating and managing Service profiles, IP and MAC pools, policies, role based UCSM access, backup tasks etc
  • Technical support data collection and analysis
  • Fabric interconnect installation from scratch, adding FIs into cluster, Configuring UCS manager , Using debug plug-in for troubleshooting IOMs/FEX, Configuring server and uplink ports, configuring Ethernet and FC ports on FI, using Chassis/FEX/Server/Power policies
  • Interacting with Sales Engineers, Account Managers, and Engineering teams to come up with solutions to complex issues in the Customers’ setups
  • Decoding complex logs and core dumps to analyze and verify root cause of the issues
  • Filing bugs for issues so that they are resolved in upcoming code/software revisions
  • Collaborating with different vendors like VMware, Redhat, Microsoft to collectively resolve issues
  • Setting up and maintaining Cisco Lab equipment for team use in issue reproductions and general practice and usage
  • Handling live escalations within committed Service Level Agreements (SLA)
  • Worked on a project to reduce the Number of RMAs created by scrubbing the cases and analyzing the available data
  • Managing VMware infrastructure environment
  • Creating and Managing Virtual Machines, Data stores
  • Training New Hires
  • Mentoring new hires in a Team
  • Part of Project WA-UCS-Tool
  • Contributed to Mindmap Project
  • Driving data validation part for Auto response using NLP for John Watson.

Server Support Engineer

Hewlett-Packard Enterprise
01.2014 - 09.2016
  • Installing, configuring, troubleshooting managing HP Servers
  • Hands on Experience on the Rack mount standalone HP Pro-liant ML DL Servers
  • Hands on Experience on the HP Blade technology and the Virtual connect Technology
  • Hands on experience on Configuring and managing ILO and On-board administrator
  • Troubleshot and fixed hardware and software failures
  • Installation on the OS (RHEL, SL, ESXI and windows) on HP servers using intelligent provisioning and Manual
  • Basic troubleshooting on the Windows Server 2008, 2012
  • NIC teaming
  • Basic troubleshooting on the HP Tape drives
  • Monitoring Server performance and providing report to the Clients
  • Configured in RAID 0, RAID 1 RAID 5 RAID 6 and RAID 1
  • Configured in RAID 0, RAID 1 RAID 5 RAID 6 and RAID 10.

Technical Associate

Dell International Services
08.2010 - 12.2013
  • Troubleshooting Dell laptops and Desktop
  • Consumer level support
  • Setting up the router for the home network
  • Extensive multi-tasking skill in client interaction, documentation and report preparations, all done simultaneously
  • Eminence in the direct sales of contracts and services to existing customers, on a real time basis
  • Handled the team as a Sales SPOC
  • Apposite experience in team mentoring, handling customer escalations and producing sales conversions for the entire team
  • Been a part of a R&D Group for product testing
  • Extensive experience in preparation and presentation of daily, monthly and quarterly team performance reports
  • Analyzing the entity sales Data for the Entity and sharing with the management.

Education

M.Sc in Biotechnology -

Don Bosco Institute of Technology
08.2008 - 05.2010

Skills

DCCOR Certified

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Certification

Cisco Certified Network Associate (CCNA)

Timeline

Technical Consulting Engineer

Cisco Systems
03.2017 - Current

Server Support Engineer

Hewlett-Packard Enterprise
01.2014 - 09.2016

Technical Associate

Dell International Services
08.2010 - 12.2013

M.Sc in Biotechnology -

Don Bosco Institute of Technology
08.2008 - 05.2010

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Reshma ATechinal Consulting Engineer