SUNIL KUMAR SINGH

Skilled in navigating complex technical environments with a solid background as ITSM Solution Consultant with over 17 years of experience. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction using ServiceNow. Improved help desk response times and user experience through proactive support and training initiatives.

• Certified Service Now Implementation Specialist ITSM
• Certified ServiceNow Administrator
• ScienceLogic Certified Professional
• BMC Accredited ITSM Support Engineer
• AIX Basic Operations V5
• Oracle 9i
• ITIL V3 Foundation

• Working as ServiceNow Technical Consultant in Platform Operations team.
• Collaborating with Development and Architect team to optimize the platform performance.
• Implementation of customized e-bonding solution with partner organization.
• Inbound Email Action set up to automate Incident creation and notify about events.
• Creation of custom application, tables, form and fields via Studio.
• Worked with Project Management team to provide effort estimate on integration application.
• Bulk update of records using Import Set feature and Transform Maps.
• Troubleshooting issues with e-bonded applications.
• Creation of new Change Type by customizing existing script includes and workflows.
• Customization of Problem form using business rules.
• Update Set migration from DEV to PROD instance and resolving issues during deployment.
• Report & Dashboard generation using Metric feature and scheduling them.
• Awareness with Service catalog set up, Knowledge base creation, Request Fulfillment flow.
• Performing System Clone between instances and resolving post clone issues.
• Defining Table Clean up policies for regular maintenance of table records.
• Defining SLA Definition for different business units.
• Troubleshooting workflow context & version issues for Change application.
• Awareness with domain-separated configuration.
• Creating ACL rules for restricting update operation at table or field level.