Archit Tarade

• Technical Consulting Engineer in Data Centre Application Centric Infrastructure Team ( DC- ACI ), working on Software Defined Networking (SDN) Solution .
• Gained expertise in SDN technologies such as Nexus switches, UCS servers , Nexus Dashboards , VMware , Kubernetes and Cloud.
• Resolved customer issues by providing timely, accurate and effective technical support and created detailed documentation on software configurations, processes and procedures for customer use.
• Key understanding of customer engagements, initiatives and have successfully delivered good customer experience.

Key Qualifications & Responsibilities

+ Consulted with Fortune 100 Customer to help them de-risk their campus networks.
+ Provided break and fix solutions to global customers, offering personalized assistance for

technical issues that required extended support.

Key Achievements

+ Won the CX Lead Generation Award - Bronze Medal ( FY24).

This is Cisco internal global cross functional communication platform that enables any CX teams to provide qualified Software and Service Leads to Sales.
+ Received several high CXSAT scores throughout tenure in TAC , contributing to good customer service.

• Network Consulting Engineer in Business Critical Services (BCS) of Customer Experience Business Unit at Cisco.
• Analyzed network performance on customer's environment , identified areas of improvement , conducted routine maintenance and developed test plans to evaluate the performance of customer networks.
• Monitored network traffic patterns to identify potential threats or misuse of resources , through bug scrubbing and Vulnerability Checks.
• Assisted with system upgrades and software installations as needed by customers.
• Collaborated with other engineering teams to design, develop and implement new products or services for various fortune 500 companies ex : my accounts included Deutsche Telecom , Unilever , Virgin Media 02.

Key Qualifications & Responsibilities

• Collaborated with IT professionals from fortune 500 companies to identify system needs and implement comprehensive solutions.
• Ensured compliance with industry standards when providing solutions to customers and meet quarterly targets.

Key Achievements

• Consistently achieved outstanding results with a perfect 5/5 feedback score (CXSAT) for the Deutsche Telecom account, establishing it as one of the top-performing accounts across multiple quarters.
• Have achieved connected recognition from VP , CX for value creation in one of my accounts .
• Innovation council lead for BCS, developed several ideas to automate CX delivery and process tools.

• Developed GUI based dashboard for automating backup and restoration of Cisco DNA space solution PODs.

- Software and IDE used: Visual Studio Code

- Technicalities : python scripts, HTML/CSS and Javascript for front end development.

• Received trainings on CCNA, Cisco DevNet Associate certifications.