Amit Kumar Singh

Handled escalated calls from domestic and international passengers in real-time.

• Addressed complex issues regarding bookings, cancellations, delays, refunds, baggage, and in-flight experiences.
• Served as final contact point in customer service chain to ensure resolution and satisfaction.
• Investigated cases by collaborating with internal departments for efficient issue resolution.
• Managed high-pressure situations while providing clear, accurate, and empathetic communication to dissatisfied passengers.
• Led project planning and execution of IT service initiatives to improve operational efficiency.
• Coordinated cross-functional teams to enhance service delivery processes and outcomes.
• Developed and implemented training programs for new employees to ensure competency.

• • Managed high volume of incoming and outgoing calls to ensure effective communication • Identify and assess customers needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools. • Handled customer complaints, provided timely solutions and followed up for resolution • Maintained accurate records of customer interactions and transactions. of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Went above and beyond to meet customer needs and enhance satisfaction
• Handled customer inquiries through various communication channels efficiently.
• Processed orders and ensured accurate documentation for seamless operations.
• Collaborated with team members to resolve customer issues effectively.

• HIGH SCHOOL 12TH

• MATRICULATION